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Onboarding Expert

1 week ago

Jakarta, Jakarta, Indonesia MUFG Full time

Are you ready to embark on a rewarding career journey with Mitsubishi UFJ Financial Group (MUFG)?

We're a global leader in the financial industry, driven by our passion to make a difference in the lives of our clients, communities, and employees.

At MUFG, we believe in empowering our people to take ownership of their careers, which is why we invest in their growth and development.

As a key member of our Transaction Banking team, you'll play a vital role in supporting Relationship Managers in the 'Client Onboarding' process for new and existing customers.

Your primary objective will be to deliver exceptional customer experiences by establishing robust communication protocols and providing personalized support throughout the 'Go-Live' stage.

Key Responsibilities:
  • Engage with customers post-implementation to gather valuable insights and improve their overall experience.
  • Develop and maintain effective communication channels with customers to ensure seamless 'Client Onboarding' processes.
  • Cultivate strong relationships with internal stakeholders to facilitate efficient issue resolution and minimize disruptions.