Community Operation Manager

1 week ago


Jakarta, Indonesia ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

**Team**:
Creator Operation Team is responsible for all business related to creator from end to end. This includes creators onboarding, maintenance, education, and identifying potential creators which could be our KOL. Creator Operation Team is also responsible for building a healthy community consisting of creators and helping them grow.

**Responsibilities**:

- Develop a comprehensive strategy to drive talent community growth and pipeline on Helo (including but not limited to project planning & executing, workshops, events and marketing campaigns).
- Implement retention strategies to ensure long-term engagement of onboarded creators.
- Collaborate with internal and cross-functional teams (content strategy, content operation, trending, marketing, communications, etc.) to drive strategic community growth in both creator numbers & content ecosystem.
- Track, analyze and optimize the performance of community development efforts including community size, active rate, content quality, product adoption, video views and audience growth.
- Develop close relationships between you and your community members and also between creators.
- Manage overall performance of their team by setting clear goals, enabling through guidance & ensuring a collaborative work environment.
- Bachelor's Degree or equivalent practical experience with strong English communication skills (both written and verbal).
- Minimum 5+ years in community management and have digital or startup or MCN background (i.e. Traveloka, GoTo, Shopee, FMCG companies).
- Outstanding skills of communication, presentation, and problem-solving, enjoys communication with users, and delivering daily support with a strong user-driven mindset.
- Strong attention to detail and ability to work independently. Can make decisions as an expert in community management by data and reasonable logical thinking.
- Able to work in a team and lead a small team to achieve business objectives.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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