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Sales and Technical Consultant

1 month ago

Jakarta, Indonesia TableCheck Full time

**Job Purpose**

Provide Implementation, Training & ongoing Support to customers in Indonesia & SEA region

**Duties and Responsibilities**

Responsibilities of the Consultant include (but aren’t limited to) the following:

- Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
- Perform research and identify new potential customers and new market opportunities.
- Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”
- Partner with Team Lead and Sales Representatives to support customers toward product adoption
- Design and deliver product trainings to clients and enable them to utilize TableCheck’s features fully & rapidly based on the client’s needs
- Be an expert on product features and keep abreast of new feature launches and update team members
- Prepare User Guides & Manuals whenever needed
- Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
- Conduct regular feedback sessions with clients
- Provide onsite & remote support to clients to solve issues in timely manner
- Liaise with Global teams to ensure brand consistency

**Working Hours**
Weekdays 10:00 - 19:00

**Qualifications/ Requirements**
- Based in Jakarta
- Availability to travel within Indonesia and SEA region when required
- Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a similar SAAS company or in Hotel/ Restaurant operations
- Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS products in Hospitality sector is a plus
- Willingness and ability to constantly learn & train others
- Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
- Perform research and identify new potential customers and new market opportunities.
- Develop and manage all client onboarding activities from project kick-off, training,
- configuration, data migration and “System Live”
- Solid customer service attitude
- Excellent verbal & written communication skills in English, and/or another European
- language is a plus.
- Global Offices(Sales ＆ Consulting Division) - Jakarta, Remote - Fully Remote

**Sales and Technical Consultant(Jakarta - Indonesia)**: