Merchant Onboarding Expert Gojek Group

3 days ago


Jakarta, Jakarta, Indonesia Gojek Group Full time
Job Overview

This is a critical role within the Sales Excellence & Merchant Experience team, which supports sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.

Responsibilities
  • Create an exceptional onboarding experience for merchants using the merchant app (GoBiz) and resolve onboarding issues efficiently.
  • Simplify the requirements for getting merchants onboarded to GoFood while adhering to relevant government and legal regulations.
  • Develop an intuitive onboarding process for merchants that enables them to showcase their restaurants in GoFood promptly.
  • Lead efforts to address issues and improve processes/products enhancing merchant satisfaction with the onboarding process, increase merchant onboarding rates, and reduce overall onboarding time.
  • Oversee feature/product implementation and rollouts.
  • Offer insights to product & marketing teams regarding merchant concerns about the onboarding experience.
  • Foster collaboration between product, marketing, sales, and other stakeholders to drive data-informed strategies and execute plans successfully.
  • Deliver regular and ad-hoc performance reports and analyses to leadership teams.


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