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Marketing Operations Manager

2 weeks ago

Jakarta, Jakarta, Indonesia Gojek Group Full time

As a Customer Engagement Specialist, you will play a critical role in driving the success of Gojek's customer engagement initiatives. You will work closely with cross-functional teams to design and execute customer-centric strategies that deliver business results. Key responsibilities include implementing marketing campaigns, managing customer data, and collaborating with internal stakeholders to achieve business objectives.

About the Role

This is an excellent opportunity for a motivated and detail-oriented professional to join our dynamic team. If you have a passion for marketing and a strong understanding of customer behavior, we encourage you to apply.

Responsibilities and Requirements
  • A BS/MS in Engineering, Computer Science, Business, Marketing, or equivalent experience
  • At least 1 year of CRM marketing experience, preferably within the online mobile app, e-commerce, quick commerce, e-grocery, telecommunications, airlines, or other relevant service industry
  • Proficiency in launching CRM campaign/customer journey implementation and experimentation through advanced CRM tools (e.g. Braze, Leanplum, Clevertap, SalesForce)
  • Good knowledge of HTML/CSS, scripting, and SQL will be a plus
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions (e.g. Strong knowledge of conducting experimentation and A/B testing)
  • Excellent written & verbal communication in English at the business level with strong presentation skills in order to represent the Marketing team in functional meetings
  • Bachelor's degree from reputable universities or equivalent practical experience
  • Ability to work effectively within a high-pressure environment where prioritization is essential