Ecommerce Operations Manager
2 weeks ago
About Olaif
We are a leading e-commerce company seeking a highly skilled and detail-oriented Key Account Executive to manage our online stores on platforms like Tokopedia, Shopee, TikTok, and Lazada.
Key Responsibilities:
- Manage tasks across internal teams, coordinating timelines and deliverables to align brand operations with external marketplace demands.
- Oversee the day-to-day operations of our e-commerce platforms, including coordinating with internal and external teams on banner design, promotions, campaign execution, price adjustments, and other marketplace requirements.
- Liaise closely with the Digital Marketing Specialist to ensure that all marketing campaigns align with our business goals, providing input to optimize campaign effectiveness and ensure timely execution.
- Track and analyze shop performance metrics (such as chat response rates, sales volume, and customer ratings) and prepare regular performance reports for the brand and director.
- Cross-functional collaboration with internal teams (marketing, logistics, finance, and customer service) to ensure brand operations and customer interactions run smoothly.
- Identify and resolve any operational or technical issues affecting the e-commerce platforms quickly and effectively.
Requirements:
- Experience with e-commerce platforms, especially Shopee, TikTok, Tokopedia.
- Strong understanding of e-commerce operations, including pricing adjustments, promotional activities, and campaign coordination.
- Proven experience in account management or brand management within e-commerce or retail industries.
- Excellent organizational skills with the ability to manage multiple tasks and timelines effectively.
- Strong communication skills for liaising with both internal and external stakeholders.
- Proficiency in data analysis and reporting, with a focus on key metrics for marketplace performance.
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