Ecommerce Operations Manager

2 weeks ago


Jakarta, Jakarta, Indonesia Olaif Full time

About Olaif

We are a leading e-commerce company seeking a highly skilled and detail-oriented Key Account Executive to manage our online stores on platforms like Tokopedia, Shopee, TikTok, and Lazada.

Key Responsibilities:

  • Manage tasks across internal teams, coordinating timelines and deliverables to align brand operations with external marketplace demands.
  • Oversee the day-to-day operations of our e-commerce platforms, including coordinating with internal and external teams on banner design, promotions, campaign execution, price adjustments, and other marketplace requirements.
  • Liaise closely with the Digital Marketing Specialist to ensure that all marketing campaigns align with our business goals, providing input to optimize campaign effectiveness and ensure timely execution.
  • Track and analyze shop performance metrics (such as chat response rates, sales volume, and customer ratings) and prepare regular performance reports for the brand and director.
  • Cross-functional collaboration with internal teams (marketing, logistics, finance, and customer service) to ensure brand operations and customer interactions run smoothly.
  • Identify and resolve any operational or technical issues affecting the e-commerce platforms quickly and effectively.

Requirements:

  • Experience with e-commerce platforms, especially Shopee, TikTok, Tokopedia.
  • Strong understanding of e-commerce operations, including pricing adjustments, promotional activities, and campaign coordination.
  • Proven experience in account management or brand management within e-commerce or retail industries.
  • Excellent organizational skills with the ability to manage multiple tasks and timelines effectively.
  • Strong communication skills for liaising with both internal and external stakeholders.
  • Proficiency in data analysis and reporting, with a focus on key metrics for marketplace performance.

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