Onboarding Experience Lead

5 days ago


Jakarta, Jakarta, Indonesia Gojek Group Full time
Job Function

The Senior Manager, Merchant Onboarding Experience, is a crucial role within the Sales Excellence & Merchant Experience team. As a key member, you will contribute significantly to enhancing the merchant onboarding experience, streamlining business processes, and collaborating with product teams to improve GoBiz.

Key Responsibilities
  • Enhance the merchant onboarding experience using the merchant app (GoBiz) and resolve onboarding issues efficiently.
  • Refine the requirements for getting merchants onboarded to GoFood while adhering to relevant government and legal regulations.
  • Develop a user-friendly onboarding process for merchants that enables them to showcase their restaurants in GoFood quickly.
  • Lead initiatives to address issues and improve processes/products enhancing merchant satisfaction with the onboarding process, increase merchant onboarding rates, and decrease overall onboarding time.
  • Oversee feature/product implementation and rollouts.
  • Supply insights to product & marketing teams regarding merchant concerns about the onboarding experience.
  • Promote collaboration between product, marketing, sales, and other stakeholders to drive data-informed strategies and execute plans effectively.
  • Provide regular and ad-hoc performance reports and analyses to leadership teams.


  • Jakarta, Jakarta, Indonesia Gojek Group Full time

    About the RoleThe Merchant Onboarding Experience Senior Manager plays a pivotal role in driving positive merchant experience throughout the onboarding process to our platform. This involves close collaboration with the SMB Region & Enterprise sales team to obtain feedback as the merchants' guardians, and with the product team who builds products & features...


  • Jakarta, Jakarta, Indonesia Gojek Group Full time

    JakartaAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants'...


  • Jakarta, Jakarta, Indonesia Gojek Group Full time

    Job OverviewThis is a critical role within the Sales Excellence & Merchant Experience team, which supports sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.ResponsibilitiesCreate an exceptional onboarding experience for merchants using the merchant app (GoBiz) and...


  • Jakarta, Jakarta, Indonesia Gojek Group Full time

    Role DescriptionThe Merchant Onboarding Experience Senior Manager position requires strong analytical skills, business acumen, and problem-solving abilities. As a key member of the Sales Excellence & Merchant Experience team, you will play a vital role in enhancing the merchant onboarding experience, improving business processes, and collaborating with...


  • Jakarta, Jakarta, Indonesia TikTok Full time

    Role DescriptionThis role is focused on growing revenue through agency partnerships in Indonesia. You will work closely with the GBS team to drive revenue targets and collaborate with senior C-levels to inspire and drive adoption of our advertising solutions.Main Responsibilities:Actively seek out and onboard new enterprise-level agency partners to...


  • Jakarta, Jakarta, Indonesia Mekari Full time

    We are Mekari, a leading SaaS company in Indonesia, and we are looking for an experienced professional to lead our consumer-focused financial services initiatives. The ideal candidate will have a strong background in finance, marketing, or a related field, and at least 7-10 years of experience in fintech, financial services, or related fields.Job...


  • Jakarta, Jakarta, Indonesia ASUS Full time

    Elevate your career by joining ASUS Indonesia as a Channel Marketing Lead. Drive impactful marketing strategies, build strong relationships, and contribute to the company's continued success.Job OverviewThis role involves leading a team of channel marketing specialists to develop and execute innovative marketing campaigns that increase brand visibility and...


  • Jakarta, Jakarta, Indonesia Blackstone Full time

    We are looking for a highly skilled Senior UX Strategist to join our team and lead our research and user experience efforts.This individual will be responsible for developing and implementing UX strategies that align with the company's goals and objectives.Responsibilities:Develop and implement UX strategies that meet business needs.Lead cross-functional...


  • Jakarta, Jakarta, Indonesia Blackstone Full time

    We are seeking a talented User Experience Director to lead our research and user experience efforts.This is a key leadership role within the organisation, responsible for the successful implementation of research and user experience as capabilities within the business.The ideal candidate will have a strong background in user experience research and design,...


  • Jakarta, Jakarta, Indonesia PT Sinar Digital Terdepan Full time

    Our Vision and MissionOur main goal is to make payments across and within Southeast Asia simple, secure, and easy for everyone. We achieve this by building advanced payment rails, serving thousands of businesses ranging from SMEs to multinational enterprises, and processing millions of transactions monthly. We've been growing rapidly since our inception,...


  • Jakarta, Jakarta, Indonesia VML Full time

    About VMLAs a global family of over 30,000 employees, we share a culture that values connection, belonging, and the power of differences. We strive to make a meaningful impact in every action and interaction.Our ExpertiseWe offer deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology, delivering end-to-end solutions...


  • Jakarta, Jakarta, Indonesia Talent Hunts Indonesia Full time

    Job Summary:Talent Hunts Indonesia is hiring a seasoned Head of Brand Experience to oversee the development and implementation of our brand strategy, ensuring a cohesive and engaging brand experience across all touchpoints.Key Responsibilities:Develop and execute a comprehensive brand strategy that aligns with the company's vision and values.Define and...

  • Category Lead

    1 day ago


    Jakarta, Jakarta, Indonesia PT. Electronic City Indonesia Tbk Full time

    Job ProfileAs a Category Lead at PT. Electronic City Indonesia Tbk, you will be responsible for leading category-specific procurement initiatives to drive business value and improve supplier relationships.Your key responsibilities will include:Developing and executing category strategies to achieve business objectives.Maintaining accurate and up-to-date...


  • Jakarta, Jakarta, Indonesia Talent Hunts Indonesia Full time

    Talent Hunts Indonesia is seeking a highly skilled Engineering Team Lead to join our team. This individual will play a pivotal role in driving our technical initiatives and ensuring the successful delivery of our projects.Main Responsibilities:Lead the development team in front-end and back-end development.Collaborate with senior executives to translate...


  • Jakarta, Jakarta, Indonesia Group Avows Full time

    Company OverviewGroup Avows is a leading provider of electronic payments and digital transfer services. We strive to deliver exceptional service and support to our customers.Job DescriptionWe are seeking an experienced Production Support Lead to join our team. As a key member of our application support team, you will be responsible for leading and...

  • HR Business Partner

    7 days ago


    Jakarta, Jakarta, Indonesia Manajemen – Internal (Sumber Daya Manusia & Perekrutan) Full time

    About the OpportunityWe are looking for an experienced HR Business Partner to join our Manajemen – Internal (Sumber Daya Manusia & Perekrutan) team. The ideal candidate will have a minimum of 8 years of progressive HR leadership experience, ideally gained within a fast-paced, high-growth environment.Key Responsibilities:Develop and Implement HR...

  • IT Strategy Lead

    4 days ago


    Jakarta, Jakarta, Indonesia Michael Page Full time

    About Our ClientMichael Page is a leading global recruitment agency with a strong presence in the technology sector.Job Description:Digital Enterprise ArchitectureWe are seeking an experienced IT Strategy Lead to design, plan, and implement our organization's overall IT strategy.The successful candidate will develop and document our enterprise architecture,...


  • Jakarta, Jakarta, Indonesia Mott MacDonald Full time

    About the OpportunityWe are seeking a highly experienced Senior Substation Design Specialist to join our Energy team in Indonesia. This role will provide the opportunity to work on high-profile projects, develop new skills and build relationships with clients across Asia Pacific.The successful candidate will have a strong background in substation high...

  • Client Partner Lead

    6 days ago


    Jakarta, Jakarta, Indonesia Kyndryl Foundation Full time

    We are seeking a highly experienced Client Partner Lead to join our team at Kyndryl Foundation. As a key member of our consulting practice, you will be responsible for building and maintaining deep relationships with client CXOs and driving strategic change agendas within our largest accounts.Your Key ResponsibilitiesDevelop and execute comprehensive account...


  • Jakarta, Jakarta, Indonesia Michael Page Full time

    Leadership OpportunityWe are seeking an experienced Head of Operation to lead our daily operations, driving growth and success in our fast-paced fintech environment.ResponsibilitiesOversee application optimization for efficient system performance and customer experience.Supervise customer service, telemarketing, and loan processing teams.Report on...