Senior Associate Customer Relationship Management

2 weeks ago


Jakarta, Indonesia mClinica Full time

**SwipeRx **is the number one app for pharmacies across southeast Asia. Today, SwipeRx connects over 245,000 pharmacy professionals from 45,000 pharmacies which reach more than 150 million patients every month. 1 in every 3 licensed pharmacists across Southeast Asia uses SwipeRx to access online education and training, access industry information, and procure their inventory through our B2B e-commerce platform.

SwipeRx is a fast-growing, venture-backed, impact-driven technology company whose mission is to empower pharmacies to be the center of care in their communities and improve public health. We are a team of more than 400 smart and driven people operating across Southeast Asia. We work with the world’s leading pharmaceutical companies as well as global health partners to improve the quality, affordability, and accessibility of medicine, rapid diagnostics, and care at the pharmacy.

To support our mission, SwipeRx is hiring **Senior Associate CRM**. We are looking for a highly ambitious, dynamic individual who has the drive to excel. At SwipeRx, people who take initiative and ownership are rewarded significantly.

**Your Role**:

- Set-up and optimize evergreen and seasonal CRM campaigns. Adopt a customer-first mindset, conceptualize content ideas and work closely with CLM Managers and others stakeholders to actualize them into customer journeys and campaigns
- Keep optimizing evergreen CRM journeys and Assist in the delivery of personalization strategy and roadmap through CRM platform and other relevant marketing platforms
- Exploring innovative ways to drive greater conversion through navigation of content formats, mechanics, and user funnels

**Your Qualification**:

- Have the technical knowledge to set up, implement and track specific events across the user journey in the app, to track GMV and conversion rates
- Knowledge of reporting on Reporting on key metrics, learnings and marketing campaigns with stakeholders
- Strong analytical skills with the ability to deliver actionable recommendations through data analysis to influence business decisions and strategies
- Familiar with app user acquisition and basic tracking/attribution logic and tech platforms
- Ability to troubleshoot and problem solve in a fast-paced environment
- Possess excellent communication skills (verbal and written)
- Fluent in writing and speaking English
- Self-starter with a great learning attitude, able to learn and pick up new capabilities fast

**What You Can Expect from Us**:

- Significant career growth opportunities in a fast-growing business.
- Competitive compensation package.
- Challenging and diverse assignments.
- Fun & casual working environment in a multi-national team.



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