Process Excellence Associate Manager
3 days ago
Build processes that meet our business objectives and ensure compliance
- Gather comprehensive feedback from stakeholders and prepare business requirement document (BRD)
- Define configuration specifications and business analysis requirements
- Help design, document and maintain business processes
- Define reporting and alerting requirements
- Conduct regular SLA analysis to pinpoint improvement areas and ensure we are achieving periodic targets
- Communicate key insights and findings to internal team
- Maintain relationship with insurer to ensure SLA compliance
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
**Requirements**:
- Previous experience as a Business Operations Senior Associate, Associate Manager or in a similar role
- Good knowledge of operations management
- Experience with gap analysis and capacity planning
- Exceptional communication skills - both written and verbal
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- Strong analytical skills & ability to communicate data and results
- Basic knowledge in generating process documentation
- Proficient in Excel, PowerPoint, and flowchart maker software
- Proficient in both English and Bahasa Indonesia
- 3 to 5 years of experience (Insurance/ Insurance Technology/ start-up industry background is a plus)
-
Service Excellence Associate Manager
7 days ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Service Excellence Associate...
-
Process Excellence Associate
3 weeks ago
Jakarta, Indonesia Qoala Full timeGather comprehensive feedback from stakeholders and prepare business requirement document (BRD) - Design, document and maintain business processes to support business objectives - Define reporting and alerting requirements - Conduct regular SLA analysis to pinpoint improvement areas and ensure we are achieving periodic targets - Constantly be on the lookout...
-
Associate Auditor
6 days ago
Jakarta, Indonesia Greensafe International Pte Ltd Full timeAbout the Role We are looking for a proactive and experienced Associate Auditor to conduct detailed internal audits of Process Safety Management (PSM) systems. The role involves assessing compliance with the Center for Chemical Process Safety’s (CCPS) 20 Risk-Based Process Safety (RBPS) Elements to ensure workplace safety and operational excellence. If...
-
Associate Process Manager
7 days ago
Jakarta, Indonesia Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - Schedule in LMS and track global learning activity for a large volume of learning programs and courses - Foster an excellent learner...
-
Process Improvement Associate
1 week ago
Jakarta, Indonesia PT. ALTO Network Full timePT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...
-
Process Engineering Manager
2 weeks ago
Jakarta, Indonesia Ecolab Full time**Key Responsibilities of Process Engineering Manager** - Evaluating process and equipment to ensure compliance with safety and environmental regulation - Ensuring processes comply with quality standard - Designing and planning for new processes including process layout - Conducting tests and monitoring the process performance throughout production -...
-
Process Excellence Associate
4 weeks ago
Jakarta, Indonesia Hangry Indonesia Full timeCompany Description Hangry is a multi-brand restaurant company that serves great foods through food delivery channels. We own several food brands ranging from fried chicken to coffee. We focus on designing very tasty, consistent, and affordable foods for the mass market. Our recipes have gone through tons of testing to ensure each bite is delicious. Why is...
-
Customer Excellence Manager
6 days ago
Jakarta, Indonesia WeNetwork Asia Full time**Our client is a series A tech startup with a unique product that is rapidly growing in Indonesia.** **Key Responsibilities**: - Lead a team of Customer Excellence Supervisors and Associates to deliver continuous improvement in Customer Excellent. - Support order processing and schedule matching for home visit / teleconsult services - Partner closely with...
-
Jakarta, Indonesia Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The primary role and responsibility of this position will be to work in a team environment and deliver administrative services including,...
-
Process Excellence Specialist
5 days ago
Jakarta, Indonesia PT Bank BTPN Tbk Full timeTo identify and implement process innovation and improvement digitally in Retail Banking business not limited to the following: 1. Identify and implement end to end process improvement and efficiency 2. Lead improvement initiatives 3. Streamline policies and procedures related to business process Minimum Bachelor Degree graduate Minimum 5-7 years...
-
Associate Sales Manager
5 days ago
Jakarta, Indonesia PT. PEOPLE SEARCH INTERNATIONAL Full time**Associate Sales Manager - Manufacturing Company** Our client produces luxury kitchen and bathroom products, at this moment they are hiring an Associate Sales Manager with the following working responsibilities and requirements. **Work Responsibilities**: - Find, develop, and build existing and new customer and partners business relationships. **Main...
-
Manager FP&A Senior Associate
2 days ago
Jakarta, Jakarta, Indonesia Traveloka Full timeTraveloka seeks a highly skilled Senior Associate FP&A Manager to join our team! As a key member of our finance department, you will prepare accurate and timely financial management reports to support business decisions.In this role, you will leverage your expertise in financial analysis to drive strategic decisions across the organization. With 5-7 years of...
-
FP&A Senior Associate Manager
2 days ago
Jakarta, Jakarta, Indonesia Traveloka Full timeJoin our dynamic team as a Senior Associate FP&A Manager at Traveloka! In this role, you will lead the preparation of financial management reports, providing critical insights to senior leadership and the business team. Your financial analysis expertise will inform strategic decisions across the organization.With 5-7 years of experience in financial...
-
Process Improvement Associate
4 days ago
Jakarta, Indonesia Ajaib Full time**Getting to Know Ajaib** We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in Southeast Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our...
-
Delivery Excellence Lead
7 days ago
Jakarta, Jakarta, Indonesia PT Siemens Indonesia Full timeServe as a leader and expert in delivering exceptional service experiences for our customers. At PT Siemens Indonesia, we strive to create a work environment that fosters innovation, growth, and collaboration.The Delivery Excellence Lead is responsible for driving Digital Services transformation for Industry services in Indonesia, focusing on Customer...
-
Marketing Associates
3 weeks ago
Jakarta, Indonesia The Pretty Boxes Full timeWe are looking for result-driven Marketing associates to be responsible for all marketing job duties. **About Marketing Associates job** **Job Description**: - Passionate about building a brand - Plan and oversee the organization’s marketing activities and campaigns - Must have great enthusiasm for all things marketing and great knowledge of relevant...
-
Associate, Finance
5 days ago
Jakarta, Indonesia Graas Full time**Role : Associate, Finance** **Experience Level : 3-5 Years** **Location: Indonesia - Jakarta** **Responsibilities**: - Assisting with the preparation of operating budgets, financial statements, and reports. - Processing requisition and other business forms, checking account balances, and approving purchases. - Prepare seller inflows/outflows...
-
Compliance Associate Manager
1 week ago
Jakarta, Indonesia byOrange Full time**Who We Are**: Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your...
-
Senior Associate, Development Engineering Process
17 hours ago
Jakarta, Indonesia SC Johnson Full timeAs a Senior Associate, Development Engineering Process, you are responsible for local and regional and will execute global as well as regional commercialization and business supply continuity projects for the Asia Region. You are required to manage multiple, simultaneous projects and programs with moderate to high supply chain and technical...
-
Director of Service Excellence
7 days ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeWe are looking for a highly experienced professional to lead our customer service delivery team in Indonesia. As the Director of Service Excellence, you will be responsible for driving the digital services transformation for industry services. This role acts as the key liaison between the local CS organization and CS SD ASEAN, aligning and developing new...