Customer Care Advisor

5 months ago

Jakarta, Indonesia BSI Full time

Great that you're thinking about a career with BSI

Job Qualification:
1. Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty.

2. Working experience:

- Minimum 3 years as staff in operation in various industries
- Minimum 3 years as planner or back office in operation in Certification Body.

3. Technical qualification:

- Have knowledge process in certification body from input to output
- Have knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc

4. Other qualification:

- Language: English, verbal and written
- Verbal communication as well as written communication skill
- Able to manage fatigue, emotional and multi-tasking

Main Role:

- Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room
- Understanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.
- Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients
- Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client
- Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etc
- Provide travel and accommodation for client manager to logistic officer

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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