Customer Care
5 months ago
**Deskripsi Pekerjaan**
Tanggung jawab:
- Memberikan solusi, alternatif atau saran untuk mencapai kepuasan konsumen
- Menangani pengaduan konsumen atau melakukan eskalasi, dengan empati, profesionalisme dan focus terhadap penyelesaian masalah
- Melakukan investigasi dan _troubleshooting _terhadap pengaduan konsumen, serta mengidentifikasi sumber masalah dan memberikan resolusi yang efektif
- Menyusun laporsn yang komprehensif dan akurat terkait hubungan dengan kosumen, termasuk pertanyaan, pengaduan, resolusi dan feedback.
Kualifikasi:
- Pendidikan mínimal D3 seluruh jurusan
- Mempunyai kemampuan komunikasi dan analisa yang baik
- Memiliki pengalaman berkerja dalam bidang terkait Customer Care
- Memiliki kemampuan _problem-solving_ dan _decision-making_ yang baik
- Terbiasa menggunakan Microsoft Office
- Memiliki pengetahuan terkait bisnis multifinance adalah poin plus.
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
Gaji: Dari Rp5.000.000 per bulan
Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:
- Jakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)
-
Customer Care
5 months ago
Jakarta, Indonesia PT Jaya Makmur Indonesia Full timeKualifikasi: - Wanita - Usia Max 30 tahun - Min Pendidikan SMK/D3 Pemasaran - Berpengalaman di bidang customer care/service min 1 tahun - Cekatan, Jujur dan bertanggung jawab Jobsdesc: - Handling customer - memberikan informasi yang jelas mengenai ketersediaan produk kepada customer - Menerima komplain, follow up dan menyelesaikan komplain customer Jenis...
-
Customer Care
5 months ago
Jakarta, Indonesia PT SUPER SPRING Full timePT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki lebih dari 43 kantor cabang di seluruh...
-
Customer Care
7 months ago
Jakarta, Indonesia RS Columbia Asia BSD Full timeCustomer Care - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan...
-
Admin Customer Care
5 months ago
Jakarta, Indonesia PT Onna Prima Utama Full timeMemberikan pelayanan terhadap keluhan pelanggan dengan baik, sopan dan ramah - Memberikan solusi yang tepat untuk keluhan pelanggan - Memantau proses perbaikan produk sampai pengiriman ke pelanggan, untuk produk yang dikeluhkan. - Memberikan dan membuat laporan customer care - Memberikan analisa terhadap keluhan ke divisi terkait untuk mendapatkan...
-
Customer Care Team Lead
6 days ago
Jakarta, Indonesia Honest Bank Full time**Customer Care Team Lead**: Jakarta, Jakarta - Work Type: Full Time **Role & Responsibilities** - Responsible for Honest Care Operation end to end monitoring including supervision of a group of Customer Care Specialist, ensure the 24/7 operation work accordance to company standard - Provide regular (weekly & monthly) coaching and counseling to all team...
-
Customer Care Executive
4 months ago
Jakarta, Indonesia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
-
Customer Care Executive
4 months ago
Jakarta, Indonesia Siemens Mobility Full time**Job ID**: - 376340**Company**: - PT Siemens Healthineers Indonesia**Organization**: - Siemens Healthineers**Job Family**: - Customer Services**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Do you want to join us in helping to fight the...
-
Customer Service Klinik
4 months ago
Jakarta, Indonesia Calysta Skin Care Full timePT Calysta Prima Estetik - Calysta Skin Care sedang membutuhkan: Customer Service Jobdes: 1. Menerima kedatangan pasien 2. Memberikan informasi umum dan layanan yang tersedia 3. Merencanakan dan melaksanakan jadwal control (follow up) 4. Mendokumentasikan data base pelanggan/Rekam Medis 5. Menjaga hubungan baik dengan pasien 6. Melayani pemberian dan...
-
Customer Service Klinik
5 months ago
Jakarta, Indonesia Calysta Skin Care Full timePT Calysta Prima Estetik - Calysta Skin Care sedang membutuhkan: Customer Service Jobdes: 1. Menerima kedatangan pasien 2. Memberikan informasi umum dan layanan yang tersedia 3. Merencanakan dan melaksanakan jadwal control (follow up) 4. Mendokumentasikan data base pelanggan/Rekam Medis 5. Menjaga hubungan baik dengan pasien 6. Melayani pemberian dan...
-
Business Executive Critical Care
7 months ago
Jakarta, Indonesia Fresenius Medical Care Full time**Key Responsibilities / Accountabilities**: - To achieve the sales target set by the Company for CRRT medical Equipment, Machines & Consumable. - Responsible to for the success of hospital listing as per agreed target, taken into consideration some factors before the listing are followed up e.g. (ability of hospital for supporting CRRT Therapy, competent...
-
Customer Care Specialist
6 days ago
Jakarta, Indonesia Honest Bank Full time**Customer Care Specialist**: Jakarta, Jakarta - Work Type: Full Time **About us**: We’re a financial services company leveraging cutting-edge technology to bring fintech and financial solutions to the underserved Southeast Asia market. The team is a diverse and carefully selected group of world-class finance and tech professionals. Our Indonesia team is...
-
Customer Care Staff
5 months ago
Jakarta, Indonesia Rentokil Initial Full timeRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...
-
Customer Care B2B Team Leader
5 months ago
Jakarta, Indonesia Global Tiket Network Full timeJob purpose: Customer Care B2B Team Leader is responsible to ensure all B2B notification running well as per agreed KPI & SLA **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases, providing settlement solutions and recovering to achieve customer satisfaction. - Manage Customer Care B2B teams (Agents) performance...
-
Customer Care Intern
5 months ago
Jakarta, Indonesia DOKU, PT NUSA SATU INTI ARTHA Full timeFollow up with customers, provide feedback based on decided Service Quality Standard to Ensure customer satisfaction and provide professional customer support. Give Respond, Proceed & Monitor customer queries, track progress of solvency, route, and redirect problems appear to correct resources to follow up the queries accurately & based on service quality...
-
Engagement & Development Staff for Customer Care
5 months ago
Jakarta, Indonesia tiket.com Full time**Your main duties in flying with us**: - ** Assisting The Customer Care Learning & Development Leader in Executing Competition Programs**:Facilitate internal competitions within the customer care division to identify and nurture talent; handle external selection processes and debriefing materials for competitions; assist participant’s needs and...
-
Customer Care Telekomunikasi
5 months ago
Jakarta, Indonesia PT. Sinar Jernih Suksesindo Full time**PT Sinar Jernih Suksesindo (SJS) **bekerja sama dengan Perusahaan Telekomunikasi (Fiberoptic) sedang membutuhkan kandidat untuk mengisi posisi: **Customer Care Telekomunikasi** **Kualifikasi**: - Memiliki Kemampuan CS Engineer - Berpengalaman dalam bidang telekomunikasi khusunya Fiber optic, mengerti OLT dan ONT - Memiliki Pengalaman Customer Care FTTH -...
-
Customer Care Specialist with German
5 days ago
Jakarta, Indonesia Wibit Consulting & Services (WibitCS) Full time**In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!** We're excited to partner with a top-rated BPO with outstanding employee satisfaction ratings. We’re looking for **experienced German-speaking Customer Care Specialists** to join their team remotely in **North Macedonia**. This role is ideal for detail-oriented...
-
Officer - Customer Care (Kelapa Gading)
5 months ago
Jakarta, Indonesia Summarecon Full time**Requirements**: - Minimum 1 year experience in Customer Service/Customer Care - Fluent in English - Excellent verbal and written communication skills - Good looking/Presentable - Willing to work shifting - ** Willing to work at Summarecon Mall Kelapa Gading, Jakarta Utara** **Job Descriptions**: - Handle every customer complaint/problem that requires...
-
Customer Care B2B Jr Supervisor
5 months ago
Jakarta, Indonesia Global Tiket Network Full timeJob purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction **Your main...
-
Customer Care Officer
6 months ago
Jakarta, Indonesia FDC Dental Clinic Official Full timeCustomer Care Officer (Bali) - Penempatan: Bali "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...