Customer Care

2 days ago

Jakarta, Indonesia CAR GLASS Indonesia Full time

WE ARE...

Car Glass Indonesia is a young, passionate web startup operating in London and Copenhagen. Our mission is to make it super simple to replace car glass and windscreens with unmatched customer care.

The platform provides an “on location” car glass replacement service in Indonesia.

Our goal is to provide instant and easy online service with a fast reaction time.

Our goal is to deliver a five-star service through a simple ordering process and a high level of service in client management and communications. Together with the delivery of high-quality products.

YOU ARE...

We’re looking for a multi-talented all-rounder in administration, Customer care marketing, sales and business operation.

You have an entrepreneurial mindset, excellent communication skills, an eye for detail, and at least 5y + of experience in the workforce and you are hands-on and keen to make our combined vision a reality.

YOUR MAIN TASKS
- Take ownership of the booking flow
- Ensure that all bookings are delivered
- Subcontractor assistance
- Data capturing and reconciliation
- Customer care and support

Required
- A passion for building business
- High-energy and proactive personality
- A confident communicator enjoys taking initiative
- Attention to detail, very reliable, diligent
- Able to work autonomously and take responsibility
- Eager and able to learn fast in a rapidly changing environment
- Entrepreneurial mindset and keen to work in a small team of an early-stage company
- Incorporate knowledge of the dynamic and complex marketplace and business trends
- Ensure all products are readily available and achieve targeted margins
- Deep and relevant experience with contract and partnership management
- Strong collaboration with the board of directors for establishing best practices
- Establish strong relationships with suppliers and provide ongoing clear communication
- Operate consistently with Indonesia Compliance guidelines
- Excellent communication skills in both spoken and written English
- Self-driven and visionary - and very keen to bring your vision alive
- Solid understanding and experience in digital marketing and sales
- Have the right to work in Indonesia
- In love with life
- Sense of humour

Great to have
- Interested and understanding new technology - ideally with experience in the field
- Knowledge of SEO and paid marketing
- Communication Skills in other languages such as German, French and Spanish
- Experience with a CRM software
- Experience in accounting and bookkeeping

**Salary**: From Rp3,000,000 per month

COVID-19 considerations:
Remote work and safe from home

**Language**:

- Bhasa Indonesia (preferred)
- English (preferred)

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