Lead Settlement

7 days ago


Jakarta, Indonesia Indepay | Setara Networks Full time

Tara indepay, a fast-paced financial technology start-up, is seeking to onboard Lead Settlement & Dispute who will work closely with business leaders and teams to scale our company to growth stage.

**Responsibilities**:

- Execute back-end Dispute Handling/Management/Resolution operations.
- Cross-check existing data and pre-match with bank and internal reporting.
- Analyze incoming queries/complaints/disputes to identify patterns to define action-ables.
- Ensure all documentation and records are created and maintained for all interactions.
- Play an integral role in showcasing Indepay as a consumer-friendly organization and best service provider.
- Provide insight to management on the offerings through publishing dashboard of the queries and issues periodically.
- Perform independent controls on regulatory reports, Additional controls.
- Manage a variety of stakeholders, resolve conflicts, record and monitor inventory and other data artifacts, and handle day-to-day paperwork, digitization/scanning, invoicing and processing, and cash handling/management.
- Expertise in performing processes, Basic excel skills.

**Requirements**:

- 5+ years of experience in handling settlement or escrow accounts in payment and/or technology companies.
- Manage and handle settlement/escrow accounts in payment and/or technology companies
- Must be comfortable working in an early stage to growth stage company and should be able to thrive in a dynamic and fast-paced environment.
- Have a proven track record of success in previous roles and have worked in a similar setting, such as a Pre series A-B company will be a plus
- A leader who takes fun in taking risks and understands that taking calculated risks is necessary for growth. They should have the ability to balance risk-taking with sound decision-making to build something innovative and groundbreaking
- Record and monitor inventory and other data artifacts
- Handle day-to-day paperwork, digitization/scanning, invoicing and processing, and cash handling/management
- Manage a variety of stakeholders and resolve conflicts
- Deliver on commitments without fail
- Develop clear & concise documentation with an analytical and data-driven approach
- Multi-task and prioritize work effectively
- Work independently and self-motivated in a fast-paced and dynamic environment
- Stay positive, bring out the best in a team, and work well under pressure
- Develop strategic thinking to understand business opportunities and create a competitive advantage
- Provide proactive and creative solutions to solve problems with excellent problem solving and

**Skills**:

- Analytical and data-driven approach in day-to-day work
- Ability to work well under pressure and deliver on commitments
- Excellent problem-solving and analytical skills, and can think outside the box to proactively provide the right solution
- Good communication skills and the ability to impact and influence
- Strategic thinker who understands business opportunities to create a competitive advantage
- Keen eye for detail and ability to multi-task with excellent time management and prioritization skills
- Positive attitude and determination to succeed against all odds
- Hands-on, independent, self-motivated, and a fast learner
- Patience and perseverance are key attributes

**Benefits**
- Competitive salaries and generous benefits
- Opportunity to work alongside passionate and talented individuals
- Entrepreneurship culture with a focus on creating a budding ground for future entrepreneurs
- Perks and flexibility of a technology product company



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