E-wallet Business Manager

1 week ago

Jakarta, Indonesia GO-JEK Full time

**About The Role**:

- In the Gopay ecosystem we deal with 3 primary stakeholders, Customers, Merchants and Payment Providers. In this role you will be part of the ewallet/ payments experience business team which will be working closely with the Payment Providers, Product, Technology teams as well as other stakeholders, such as Customer Support, Service Excellence, Legal & Compliance, Marketing. As an incumbent of the role, you would be responsible for defining policies and SOPs for critical use cases such as refunds, dispute management, settlements and user communication for all Payment Providers that Gopay works with. You would also be the primary point of contact for Merchant Support teams for payment issues escalated by merchants.
- Success in this role would be to ensure that we grow the size of our ewallet users/ spend while ensuring both Gopay customers and payment providers have a seamless experience.

**What You Will Do**:

- Provide analytical and strategic support for current & new problem statements, areas include business plan/ growth forecast, commercial/ pricing, business & operational improvement, etc.
- Collaborate with multiple stakeholders, both internal and external, to gather and analyze data
- Support and guide senior executive decision-making processes
- Ensure the most efficient operational flow for clearing and settlements
- Monitor business performances and ensure the best payment experiences for both users and partners.

**What You Will Need**:

- Degree in business, engineering or related field. MBA preferred
- At least 5 years of experience in Consulting, or working in a strategy, finance, or business development role within a tech/financial services company
- An entrepreneurial mentality with a can-do attitude in order to build this business vertical from the ground up combined with ability to work effectively within an ambiguous environment.
- Strong leadership and critical thinking capabilities to lead the team through holistic problem-solving sessions and able to foster collaboration with cross functional teams within GoTo group.
- Ability to work confidently and comfortable with multiple internal and external stakeholders, gaining their buy-in and ensuring everyone’s on the same page
- A data-driven work ethic in order to generate actionable insights from data and numbers combined with on-the-ground research
- Well-versed with negotiation strategies in order to create win-win situations

**Bonus Point**:

- Familiarity in SQL or other querying language
- Financial modelling

**About the Team**:

- Gopay Payments Core is part of consumer payments and serves as the common layer for standardized payment integrations, payment method integrations, order management and clearing and settlements across consumer and merchant payments. Payments core is split into different teams that cater to providing a seamless payment experience for our customers and integrating new sources of funds, across ewallets, BNPLs, bank integrations etc. to our customers and merchants alike.

**About Us**:

- As Nasi Goreng is to the people of Indonesia, Payments is to a wide variety of Merchants in the South East Asia landscape: providing the nourishment to sustain businesses from the inside out. We run and oversee one of Southeast Asia's largest merchant platforms, e-money wallet platforms and Indonesia's leading digital payments provider. We empower many large businesses that include Google, Disney+, McDonald’s, Tokopedia, Blibli, Jd.id, and Kitabisa., Our services are now accepted at over 300,000 online and offline merchants in Indonesia alone, and by 1 million driver-partners and millions of more customers. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. It's our job to ensure that this number grows, and more importantly, that anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users, merchants and providers to understand the daily obstacles they face in the payment arena, then crafting our products and services to aid these issues.Gopay is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed

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