Customer Support
10 hours ago
Job Description:
- Membangun relationship dengan VIP lender, dimana VIP lenders adalah lender yang memiliki pendanaan lebih dari Rp100 juta, termasuk melakukan visit (atau virtual meet) untuk meningkat engagement dengan VIP Lenders.
- Meningkatkan engagement dengan VIP retail lender, dengan membuat program hadiah pada event-event tertentu (Ultah, Hari Raya Besar)
- Secara regular, membagikan penawaran pendanaan yang ada di marketplace, termasuk menjelaskan detail penawarannya (sesuai factsheet) dan menanggapi jika ada pertanyaan spesifik terkait penawaran tersebut
- Secara regular, membagikan informasi collection update terkait pinjaman yang mengalami keterlambatan
- Menawarkan produk SBN dan Reksadana untuk CIH yang tersedia
- Menanggapi permasalahan yang dihadapi oleh VIP lender (perpajakan, informasi bunga, jika ada error), termasuk berkoordinasi/eskalasi permasalahan ke departemen yang terkait (Sales terkait dengan penawaran, Tim Collection terkait dengan keterlambatan membayar, tim Product-Lender jika terkait sistem, dashboard lender, data portfolio dan produk SBN/Reksadana, Marcomm jika terkait program hadiah/rewards, tim Finance jika terkait perpajakan)
- Menginformasikan dan memberikan penjelasan jika ada ketentuan baru di investree (misal terkait asuransi, lender service fee ataupun perpajakan)
- Bersedia membuka nomor pribadi untuk berkomunikasi dengan VIP lender
Job Requirement:
- Min. pendidikan Diploma
- Memiliki background banking, fintech, atau insurance
- Mengerti proses kredit
- Memiliki kemampuan komunikasi yg baik (Indonesia / English)
- Memiliki pengalaman di bidang sales
- Memberikan respon yg cepat kepada VIP Lender
**Gaji kompetitif**:
Kami memberikan remunerasi yang bersaing dengan perusahaan besar.
**Asuransi kesehatan**:
Perlindungan kesehatan unggulan bagi Anda dan keluarga karena kesehatan begitu berharga.
**_Work from home_**:
Bekerja leluasa dari rumah saat Anda membutuhkannya.
**_Training_**_ _**gratis**:
Anda akan ikut serta dalam pelatihan dan program aktualisasi terbaik untuk meningkatkan performa kerja.
**Lingkungan yang menyenangkan**:
Bekerja dengan deretan tim yang solid dan positif. Anda akan sangat mencintai hari Senin
**Olahraga & bersenang-senang**:
Olah fisik dan bergembira bersama di acara menyenangkan yang berbeda-beda setiap bulannya.
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