Retention Manager
5 months ago
**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.
2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions).
3. Gathering information about customer complaints (HOWs, WHYs).
4. Developing aggressive retention strategies based on customer feedback.
5. Negotiating with customers to renew contracts and retain business.
6. Meeting with the sales team to propose customer retention solutions.
7. Writing and presenting customer behavior reports.
8. Building positive relationship with customers and business associates.
**Job Qualification**:
1. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.
2. Min 5 years experience in Telesales, Customer Service, Sales, or Marketing.
3. Good communication skills in Bahasa and English.
4. Proven experience as telesales representative or other sales/customer service role.
5. Highly motivated and determined.
6. Perform team work in sales oriented environments.
7. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
8. Ability to learn about products and services and describe/explain them to prospects.
9. Outstanding negotiation skills with the ability to resolve issues and address complaints.
**Package Benefit**:
1. Basic Salary (depending on experience and relevancy of industry) plus (Commission/KPI Incentive)
2. Allowances
3. 13th Month Pay
**Other Attributes**:
Work from Home 5days/week
**Salary**: From Rp30,000,000,000 per month
**Experience**:
- Betting Industry: 5 years (preferred)
- Telesales Manager: 3 years (required)
**Language**:
- English and Bahasa (required)
- Mandarin (preferred)
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