Telesales Renewal

5 days ago

Jakarta, Indonesia Lamudi Full time

**About the challenge**

Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? Are you looking for a great place to start or further your career? If yes, roll up your sleeves because we have an interesting position for you

In this opportunity, you will be trained to develop yourself as a Telemarketer and will learn a lot about telesales renewal, account management & customer service. Your role is to facilitate the communication between Lamudi and it’s end-users, and provide excellent customer service all the way through.

**Apa yang anda lakukan sebagai Telesales Renewal?**:

- **_ Account Management_**_:_ Menjadi partner bagi pelanggan yang sudah berlangganan produk iklan Lamudi semenjak periode berlangganan dimulai sampai dengan selesai, dan membantu memberikan solusi bagi pelanggan ketika menghadapi permasalahan teknis
- **_ Upselling_**_:_ Mengajak pelanggan untuk menambahkan produk tambahan atau besaran paket dari paket awal yang telah dibeli oleh pelanggan
- **_ Renewal_**_:_ Membangun hubungan baik dan memastikan pelanggan tetap menggunakan jasa layanan iklan berlangganan Lamudi.
- **_ Customer Database Management_**_:_ Memastikan data di CRM (Salesforce) lengkap dan selalu diperbarui

**Is this you?**:

- Minimal pendidikan SMA/SMK, _Fresh Graduate D3/S1 _dengan pengalaman organisasi dipersilakan melamar
- Memiliki mínimal pengalaman **1 tahun** sebagai **_Telesales / Renewal / Account Management_**:

- Mampu berkomitmen terhadap pekerjaan yang diberikan serta tertarik untuk bekerja dilingkungan Start-up dan ritme kerja yang cepat
- Mau belajar mengenai hal baru dan melakukan hal-hal melebihi daftar pekerjaan yang diberikan
- **_ Excellent pitching and sales skills_**: Karena pekerjaan ini akan membuat anda harus melakukan negosiasi dengan pelanggan, kami mencari individu yang mampu meyakinkan pelanggan kami dalam cara yang terstruktur dan menyenangkan
- **_ Clear view of career path: _**Kami berharap semua team member kami berkembang secara optimal, kami mencari individu yang memiliki pandangan yang jelas mengenai career dan pekerjaan yang akan dilakukan di masa yang akan datang
- **_ Good analytical thinking: _**Posisi ini membutuhkan individu dengan kemampuan analisa yang baik untuk memberikan saran dan solusi yang relevan bagi pelanggan
- **_ Resilient_**: Tidak mudah menyerah dengan penolakan
- **_ Can-do attitude_**: Mau belajar dan mencoba sesuatu yang baru, bahkan ketika anda tidak percaya diri
- **_ Excellent communicator_**: Mampu berkomunikasi secara jelas dan efektif
- **_ Smiling voice: _**Memiliki intonasi suara yang ramah dan bersahabat dalam berkomunikasi melalui telepon

**Our selection procedure in a nutshell**

The position reports to Broker Classified Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.

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