Renewal Manager
3 days ago
About the challenge
Do you enjoy cold calling prospective clients to help them get ahead in their business? Are you a motivational leader? Are you a great negotiator and a high energy people person?
As a Broker Classifieds (Telesales - Lead/Jr Manager) you will create good relationships with team members and motivate them to put in their best to work in order to achieve maximum results. You will create a strong commitment to drive our telesales performance and maintain a “can do” attitude, seek solutions to problems and work toward improvement continuously.
**What a day at work for you will look like**:
You will oversee Renewal | Relationship Manager team that will consist of up to 12 people
You will provide your team members coaching and feedback to improve their sales skills and performance
You will monitor and analyze your team's performance using data and CRM tools (Salesforce)
As a team, you will present, promote and sell our services to prospective customers
**You will provide excellent customer service**: establish, develop and maintain positive business and customer relationships
You will ensure the reflection on your own and your team’s daily performance. See opportunities to improve and implement where possible
Is this you?
**A captain**: Someone who knows how to run a tight ship, with a high sense of responsibility and commitment
**A mentor**: Someone who can function as a sparring partner and teacher at the same time
**Excellent negotiation skills**: Understands what makes a customer tick, and knows how to push for the most. Can always get a deal that makes all parties happy
**Ambitious, mature, and self-driven**: Leads by example, brings the fire to work every single day
Proactive, self-motivated, a desire to learn, persuasive and customer-centric.
A strong multitasker with great administrative skills.
Min. 4 years experience in selling, relationship management, or meeting customers in any other way
Min. 1 year experience leading a team
Have a good command of English language, as well as fluency in Bahasa Indonesia
Have a willingness to work in a fast-paced environment, and able to work under pressure and with a target
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