Telesales Retention Manager
4 days ago
The Retention Officer is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.
**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.
2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
3. Gathering information about customer complaints (HOWs, WHYs)
4. Developing aggressive retention strategies based on customer feedback.
5. Negotiating with customers to renew contracts and retain business.
6. Meeting with the sales team to propose customer retention solutions.
7. Writing and presenting customer behavior reports.
8. Building positive relationship with customers and business associates.
**Job Qualification**
1. Indonesian Nationals
2. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.
3. Min 1 year experience in Customer Service, Sales, or Marketing.
4. Good communication skills in Vietnamese and English
5. Proven experience as telesales representative or other sales/customer service role.
6. Highly motivated and determined.
7. Perform team work in sales oriented environments.
8. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
9. Ability to learn about products and services and describe/explain them to prospects.
10. Outstanding negotiation skills with the ability to resolve issues and address complaints
**11. **Experience or background in Online Gaming Industry is an advantage**
**Noted : We are open for Working From Home set up **
For more can we discuss via skype **_live:.cid.57ed177c5d5b743f_**
**Salary**: Rp25,000,000 - Rp40,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- I-Gaming Industry: 5 years (required)
- Telesales Retention Manager: 5 years (required)
**Language**:
- English Profesionally (required)
-
Telesales Retention Officer
1 week ago
Jakarta, Indonesia TRI7 Solutions, Inc. Full time**The Retention Officer is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Kualifikasi**: - Pendidikan Min. S1/D3, Fresh Graduate - Usia max. 26th - Diutamakan Jurusan SDM, Communication, Public Relation - Diutamakan memiliki pengalaman Telesales/Telemarketing/Upselling - Fresh Graduate is welcome “Komunikatif dan komunikasi dua arah” - Berpenampilan menarik **Deskripsi Pekerjaan**: - Follow up customer yang sudah dalam...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Kualifikasi**: - Pendidikan Min. S1/D3, Fresh Graduate - Usia max. 26th - Diutamakan Jurusan SDM, Communication, Public Relation - Diutamakan memiliki pengalaman Telesales/Telemarketing/Upselling - Fresh Graduate is welcome “Komunikatif dan komunikasi dua arah” - Berpenampilan menarik **Deskripsi Pekerjaan**: - Follow up customer yang sudah dalam...
-
Retention Manager
7 months ago
Jakarta, Indonesia TRI7 Solutions, Inc. Full time**Tasks and Responsibilities**: 1. Communicating with customers and sales representative. 2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions). 3. Gathering information about customer complaints (HOWs, WHYs). 4. Developing aggressive retention strategies based on customer feedback. 5. Negotiating with customers to renew contracts...
-
Telesales Manager
1 week ago
Jakarta, Indonesia Humana International Full time**As a Telesales Manager, you will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints. To ensure success as a Telesales Manager, you should have experience with Telesales, advanced...
-
Retention
6 months ago
Jakarta, Indonesia PT VALDO SUMBER DAYA MANDIRI AREA JAKARTA Full timeAbout the team: Offering Campaign to merchant and service for business About the Assignment: Telesales Agents are needed in order to help vertical acquire & maintain new merchants. They will also educate merchants how to join campaign or using for business services The Core Objectives: 1. Acquisition, gather new merchant and new clients (corporate and...
-
Telesales Renewal
6 months ago
Jakarta, Indonesia Lamudi Full time**About the challenge** Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? Are you looking for a great place to start or further your career? If yes, roll up your sleeves because we have an interesting...
-
Account Support
6 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: - Acquisition, gather new merchant and new clients (corporate and enterprises/B2B) - Retention, maintain merchant or clients (corporate and enterprises/B2B) Requirement: - Min D3/S1 any major With GPA 2,75 - Clear Articulation and good communication in Bahasa - Experience in telesales/telemarketing 1-2 years - Typing skill with WPM 50 &...
-
Telesales Manager
1 week ago
Jakarta, Indonesia PT Majoo Teknologi Indonesia Full timeManage Telesales productivity as a whole to achieve sales target through proper way of work based on company’s standard Drive and execute strategic projects - from idea conception, root cause analysis of high-priority issues, to the implementation of proposed solutions/ideas in Telesales team Monitor and analyze team performance in daily basis by...
-
Telesales Assistant Manager
10 hours ago
Jakarta, Indonesia PT. Carsome Indonesia Full timeFemale, mínimal Bachelor’s degree - Previous 2 years experience working as a telesales Assistant Manager or Manager. - Experience in telesales preferred - Strong managerial and telesales skills - Strong organizational skills - Have the ability to work autonomously - Must be self-motivated and possess the desire for self-development - Ability to...
-
Telesales Manager
7 months ago
Jakarta, Indonesia 99 Group Full timeWe are looking for an experienced** Telesales Manager** to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Lead and motivate a team of telesales representatives to achieve sales targets and KPIs. -...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Jobdesc**: 1. Memasarkan & mempromosikan produk dan jasa layanan kepada calon customer by phone/online 2. Membantu mensosialisasi, menginformasikan, serta menjelaskan fitur-fitur produk & jasa layanan yang diberikan by phone/online, baik kepada existing maupun new customer 3. Bersedia kerja shifting 4. Menjaga hubungan baik dengan...
-
Telesales Team Manager
6 months ago
Jakarta, Indonesia Parla Consultancy Sdn. Bhd. Full timeAre you ready to lead a dynamic team in the exciting world of Retail FX & CFDs? We are actively seeking a passionate **Team Manager** to drive client engagement and conversion for our client's retail FX & CFDs company, focusing on the vibrant **Indonesia market**. If you are a results-driven leader with a knack for building relationships and meeting...
-
Agent Telesales Asuransi
1 month ago
Jakarta, Indonesia PT Swakarya Insan Mandiri Area DKI Jakarta Full time**Jobdesc** - Melakukan marketing promotion via telesales berupa penawaran program product retention kepada customer existing - Melakukan Upaya persuasi terhadap customer untuk mau melakukan pembelian product berulang - Memproses penolakan customer sesuai dengan SO yang berlaku **Kualifikasi**: - Pria/Wanita - Pendidikan Min. SMA Semua Jurusan - Umur...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Jobdesc**: 1. Memasarkan & mempromosikan produk dan jasa layanan kepada calon customer by phone/online 2. Membantu mensosialisasi, menginformasikan, serta menjelaskan fitur-fitur produk & jasa layanan yang diberikan by phone/online, baik kepada existing maupun new customer 3. Bersedia kerja shifting 4. Menjaga hubungan baik dengan...
-
Telesales Manager
10 hours ago
Jakarta, Indonesia Kelas Pintar Full timeManaging and oversee Telesales team’s team productivity to achieve sales target Recruit, retain and grow high performing Telesales & Telemarketing team to ensure they are able to achieve sales target by coaching, training and monitoring High Data driven in making decision by assessing, analyzing and acting towards attaining continuous improvement Make...
-
Manager Cx Retention
2 months ago
Jakarta, Indonesia Philip Morris International Full timeBe a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and...
-
Telesales & Account Manager
4 days ago
Jakarta, Indonesia Inixindo Technology Full timeINIXINDO Jakarta Selatan **Job Title**: Telesales & Account Manager **Job Type**: Full Time APPLY NOW! —————— - Nama Lengkap * Nomor Handphone * Posisi * — Telesales & Account Manager Upload Resume/CV * Promosikan diri anda * Tanggung Jawab Pekerjaan 1. Wanita, maksimal usia 25 tahun 2. Fresh Graduate S1 dengan IPK Minimal 3.5 3. Mampu...
-
Telesales
6 months ago
Jakarta, Indonesia Lamudi Full time**Tantangan sebagai Telesales** Apakah Anda memiliki keterampilan komunikasi yang baik? Apakah Anda tertarik untuk belajar lebih banyak tentang manajemen akun dan telesales, serta mengembangkan keterampilan untuk karir yang sukses di bidang penjualan, manajemen akun, atau layanan pelanggan? Apakah Anda sedang mencari tempat yang bagus untuk memulai atau...
-
Telesales Supervisor
7 months ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced** Telesales Supervisor** to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage team performance to achieve daily and monthly targets - Monitor and...