Telesales Retention Officer

1 week ago


Jakarta, Indonesia TRI7 Solutions, Inc. Full time

**The Retention Officer is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.**

**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.
2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
3. Gathering information about customer complaints (HOWs, WHYs)
4. Developing aggressive retention strategies based on customer feedback.
5. Negotiating with customers to renew contracts and retain business.
6. Meeting with the sales team to propose customer retention solutions.
7. Writing and presenting customer behavior reports. 8. Building positive relationship with customers and business associates

**Job Qualification**:
1. Indonesian Nationals
2. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.
3. Min 2 year experience in Telesales / Telemarketing (Online Gaming)
4. Good communication skills in Bahasa Indonesia and English
5. Proven experience as telesales representative or other sales/customer service role. 6. Highly motivated and determined.
7. Perform team work in sales oriented environments.
8. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
9. Ability to learn about products and services and describe/explain them to prospects. 10.Outstanding negotiation skills with the ability to resolve issues and address complaints
**11.Experience or background in Online Gaming Industry is an advantage**

**Benefits**:

- Working From Home
- Competitive Salary + Allowances + Bonuses (Based on KPI)
- 13th Month Pay : Similar with THR
- Working days : Monday to Friday
- Working Hours : 9 Hrs + 1 Hrs Lunch Break
- Annual Leave 12days/year
- Sick Leave 7days/year

**For the details will discuss more during the interview **

**Skype : live:.cid.57ed177c5d5b743f (HR Team Lia)**

**Salary**: Rp10,000,000 - Rp12,000,000 per month

**Experience**:

- Telemarketer: 2 years (required)
- Online Gaming: 2 years (required)



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