Telesales Retention Officer
1 week ago
**The Retention Officer is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.**
**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.
2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
3. Gathering information about customer complaints (HOWs, WHYs)
4. Developing aggressive retention strategies based on customer feedback.
5. Negotiating with customers to renew contracts and retain business.
6. Meeting with the sales team to propose customer retention solutions.
7. Writing and presenting customer behavior reports. 8. Building positive relationship with customers and business associates
**Job Qualification**:
1. Indonesian Nationals
2. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.
3. Min 2 year experience in Telesales / Telemarketing (Online Gaming)
4. Good communication skills in Bahasa Indonesia and English
5. Proven experience as telesales representative or other sales/customer service role. 6. Highly motivated and determined.
7. Perform team work in sales oriented environments.
8. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
9. Ability to learn about products and services and describe/explain them to prospects. 10.Outstanding negotiation skills with the ability to resolve issues and address complaints
**11.Experience or background in Online Gaming Industry is an advantage**
**Benefits**:
- Working From Home
- Competitive Salary + Allowances + Bonuses (Based on KPI)
- 13th Month Pay : Similar with THR
- Working days : Monday to Friday
- Working Hours : 9 Hrs + 1 Hrs Lunch Break
- Annual Leave 12days/year
- Sick Leave 7days/year
**For the details will discuss more during the interview **
**Skype : live:.cid.57ed177c5d5b743f (HR Team Lia)**
**Salary**: Rp10,000,000 - Rp12,000,000 per month
**Experience**:
- Telemarketer: 2 years (required)
- Online Gaming: 2 years (required)
-
Telesales Retention Manager
4 days ago
Jakarta, Indonesia TRI7 Solutions, Inc. Full timeThe Retention Officer is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Kualifikasi**: - Pendidikan Min. S1/D3, Fresh Graduate - Usia max. 26th - Diutamakan Jurusan SDM, Communication, Public Relation - Diutamakan memiliki pengalaman Telesales/Telemarketing/Upselling - Fresh Graduate is welcome “Komunikatif dan komunikasi dua arah” - Berpenampilan menarik **Deskripsi Pekerjaan**: - Follow up customer yang sudah dalam...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Kualifikasi**: - Pendidikan Min. S1/D3, Fresh Graduate - Usia max. 26th - Diutamakan Jurusan SDM, Communication, Public Relation - Diutamakan memiliki pengalaman Telesales/Telemarketing/Upselling - Fresh Graduate is welcome “Komunikatif dan komunikasi dua arah” - Berpenampilan menarik **Deskripsi Pekerjaan**: - Follow up customer yang sudah dalam...
-
Retention
6 months ago
Jakarta, Indonesia PT VALDO SUMBER DAYA MANDIRI AREA JAKARTA Full timeAbout the team: Offering Campaign to merchant and service for business About the Assignment: Telesales Agents are needed in order to help vertical acquire & maintain new merchants. They will also educate merchants how to join campaign or using for business services The Core Objectives: 1. Acquisition, gather new merchant and new clients (corporate and...
-
Telesales Officer
6 months ago
Jakarta, Indonesia Migunani & Co Full timeWe are hiring for TELESALES officer for International Education Company - Minimum 1 year in TeleSales/Customer Service or other related fields - Mastering Microsoft Office - Can work in a team - Able to work with target - Able to communicate well - Male/Female Maximum 30 years old - Honest and Attractive Appearance - Good English skills - Work Location -...
-
Retention Manager
7 months ago
Jakarta, Indonesia TRI7 Solutions, Inc. Full time**Tasks and Responsibilities**: 1. Communicating with customers and sales representative. 2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions). 3. Gathering information about customer complaints (HOWs, WHYs). 4. Developing aggressive retention strategies based on customer feedback. 5. Negotiating with customers to renew contracts...
-
Account Support
6 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: - Acquisition, gather new merchant and new clients (corporate and enterprises/B2B) - Retention, maintain merchant or clients (corporate and enterprises/B2B) Requirement: - Min D3/S1 any major With GPA 2,75 - Clear Articulation and good communication in Bahasa - Experience in telesales/telemarketing 1-2 years - Typing skill with WPM 50 &...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Jobdesc**: 1. Memasarkan & mempromosikan produk dan jasa layanan kepada calon customer by phone/online 2. Membantu mensosialisasi, menginformasikan, serta menjelaskan fitur-fitur produk & jasa layanan yang diberikan by phone/online, baik kepada existing maupun new customer 3. Bersedia kerja shifting 4. Menjaga hubungan baik dengan...
-
Agent Telesales Asuransi
1 month ago
Jakarta, Indonesia PT Swakarya Insan Mandiri Area DKI Jakarta Full time**Jobdesc** - Melakukan marketing promotion via telesales berupa penawaran program product retention kepada customer existing - Melakukan Upaya persuasi terhadap customer untuk mau melakukan pembelian product berulang - Memproses penolakan customer sesuai dengan SO yang berlaku **Kualifikasi**: - Pria/Wanita - Pendidikan Min. SMA Semua Jurusan - Umur...
-
Telemarketing / Telesales / Upselling / Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia (MNC Group) Full time**Jobdesc**: 1. Memasarkan & mempromosikan produk dan jasa layanan kepada calon customer by phone/online 2. Membantu mensosialisasi, menginformasikan, serta menjelaskan fitur-fitur produk & jasa layanan yang diberikan by phone/online, baik kepada existing maupun new customer 3. Bersedia kerja shifting 4. Menjaga hubungan baik dengan...
-
Telesales Officer
7 months ago
Jakarta, Indonesia VPLUS.ID Full time_**Kualifikasi Telemarketing**:_ - Pengalaman di bidang telemarketing (diutamakan) - Jujur, betanggung jawab, dan disiplin - Memahami operasional marketplace - Memiliki database lebih disukai - Berorientasi pada target - **Job Descriptiont**:_ - Memasarkan dan menjual produk ke koneksi dan sosial media - Memperluas peluang pasar dan perbanyak database Jenis...
-
Telesales Officer
1 week ago
Jakarta, Indonesia Glow Pte Ltd Full timeRequirements: - Min. Diploma Degree in any field - Having experience min. 3 years in Telesales / Telemarketing / Customer Services - Has good communication skills with excellent telephone manner - Good English communication skills both verbal and written - Having a positive approach to objection handling is essential - Persistent and consistent with a solid...
-
Telesales Officer
1 month ago
Jakarta, Indonesia PT Aneka Teknologi Nusantara Full timeTelesales Officer (Jakarta) - Experienced in Inside Sales or Customer Service. - Previous experience cold calling and selling SaaS/ERP/POS/Tech is a plus - High level of interdependence, learning attitude, self-motivation and flexibility - Has the strategic & data-driven thinking skills to deal with challenges & set forth optimal alternatives - Proactive &...
-
Telesales Officer
6 months ago
Jakarta, Indonesia VPlus Platinum 8 Indonesia Full time**Tugas dan Tanggung Jawab**: - Melakukan penjualan produk via telepon terhadap konsumen perusahaan sampai dengan closing transaksi - Membuat laporan harian atas penjualan produk perusahaan kepada Supervisor - Jujur dan bertanggung jawab terhadap pekerjaannya **Kualifikasi**: - **Pria/Wanita**: - **Berusia antara 19 -35 tahun**: - mínimal lulusan...
-
Telesales Officer
7 months ago
Jakarta, Indonesia VPlus Platinum 8 Indonesia Full time**Tugas dan Tanggung Jawab**: - Melakukan penjualan produk via telepon terhadap konsumen perusahaan sampai dengan closing transaksi - Membuat laporan harian atas penjualan produk perusahaan kepada Supervisor - Jujur dan bertanggung jawab terhadap pekerjaannya **Kualifikasi**: - **Pria/Wanita**: - **Berusia antara 19 -35 tahun**: - mínimal lulusan...
-
Telemarketing, Upselling, Retention
7 months ago
Jakarta, Indonesia PT. BSR Indonesia Full timeTelemarketing, Upselling, Retention - Highscool Degree with minimum 2 years of experience as Telemarketing/Upselling/Retention - Bachelor Degree with minimum 1 year of experience as Telemarketing/Upselling/Retention - Maximum Age 28 years old - Have good communication skills and customer service oriented - Able to work under pressure and target - Able to...
-
Telesales Supervisor
7 months ago
Jakarta, Indonesia VIRTUES.ID Full time**Office Location**: West Jakarta **Key Responsibility**: - Lead and manage a high-performing telesales team, setting clear targets and goals. - Develop and implement effective telesales strategies to drive revenue and achieve sales targets. - Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions. -...
-
Telesales Officer
7 months ago
Jakarta, Indonesia VPlus Platinum 8 Indonesia Full time**Tugas dan Tanggung Jawab**: - Melakukan penjualan produk via telepon terhadap konsumen perusahaan sampai dengan closing transaksi - Membuat laporan harian atas penjualan produk perusahaan kepada Supervisor - Jujur dan bertanggung jawab terhadap pekerjaannya **Kualifikasi**: - **Pria/Wanita**: - **Berusia antara 19 -35 tahun**: - mínimal lulusan...
-
Telesales Officer
7 months ago
Jakarta, Indonesia PT. Prima Fajar Cahaya Surya Full timeKlien kami PT. Ekiwi Koneksi Perdagangan yang bergerak dibidang penjualan kosmetik dan obat-obatan herbal membutuhkan telemarketing/telesales dengan persyaratan sebagai berikut: **Tugas dan Tanggung Jawab**: - Melakukan penjualan produk via telepon terhadap konsumen perusahaan sampai dengan closing transaksi - Membuat laporan harian atas penjualan produk...
-
Telesales
7 months ago
Jakarta, Indonesia PT DATALINK MITRA ABADI Full timeTelesales - Diutamakan perempuan, max 30 thn - Freshgraduate dipersilahkan - SMA/SMK/D3/S1 semua jurusan Spesifikasi pekerjaan: - Back office, follow up customer via telfon - Maintain database yang ada - Crosselling and Target oriented - Membuat dan mengelola penawaran Jenis Pekerjaan: Penuh Waktu, Fresh Grad, Prakontrak, Permanen Gaji: Rp4.000.000 -...