Head of Grievance

2 months ago


Jakarta, Indonesia SMART Agribusiness and Food Full time

Job Description Summary:
- Oversee, lead, and manage grievance handling process at GAR.

Job Description:
- Carrying out due diligence and analyzing grievance and publicly reported information (PRI) cases including site verification when necessary for action plan development towards resolution.- Liaising with relevant stakeholders including the RSPO in grievance handling scope.- Supporting and constructively engaging GAR own units and third-party suppliers in handling grievances/risks responsibly as per GAR Grievance procedure.- Approaching and engaging suspended suppliers towards fulfilling the Re-entry Protocol.- Developing and maintaining grievance-related reports and database for internal use, customers and stakeholders.

Job Requirement:
- min Bachelor Degree in any major from reputable University.- Have 8-10 years related experience, in Grievance Handling.- Able to handle and analyze incoming grievance report from external organization.- Good at liaising with multiple stakeholders.- Excellent communications skill.- Good at English both speaking or writing.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"



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