Operational Manager
2 months ago
**Qualifications**:
- Proven experience as an Operations Manager or in a similar role within the hospitality industry.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Strong understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze financial data and implement cost-effective measures.
**Responsibilities**:
- Oversee daily hotel operations, ensuring a high standard of service and guest satisfaction.
- Manage and coordinate the front office, housekeeping, and food and beverage departments to ensure seamless operations.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Monitor and manage inventory levels for supplies and equipment, ensuring proper stock is maintained.
- Collaborate with department heads to establish performance goals and provide guidance to achieve them.
- Analyze operational data to identify areas for improvement and implement appropriate strategies.
- Handle guest inquiries, complaints, and feedback promptly and effectively to maintain high satisfaction levels.
- Ensure compliance with health, safety, and sanitation regulations throughout the hotel.
- Assist in budgeting and forecasting to achieve financial targets and optimize revenue.
Jenis Pekerjaan: Penuh Waktu
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