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Operations Manager

1 month ago

Jakarta, Indonesia Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**Mission**:
Operations Manager mission is to ensure the smooth and efficient functioning of all operational aspects of the hotel, with the ultimate goal of providing an exceptional guest experience. The Operations Manager plays a crucial role in overseeing operational departments and processes within the hotel to maintain high standards of service, guest satisfaction, and profitability. Operations Manager must orchestrate all operational elements harmoniously, ensuring an impeccable guest experience while maintaining the hotel's reputation for luxury, elegance, and exceptional service. This involves overseeing departments, managing staff, optimizing processes, and maintaining the highest standards of quality and efficiency

**Main responsibilities**:
1. Provide support to the General Manager in the implementation in their business units of the action plans defined to optimize the operation and customer satisfaction.
2. Knowledgeable of their hotel’s vision and objectives and support the coordination with the hotel's operational departments. Able to provide feedback to the General Manager
3. Being part of the hotel's operational committee and ensuring the operational excellence of their business unit together with the General Manager and team
4. Lead, mentor, and supervise various departments within the hotel, including front office, housekeeping, Engineering, food and beverage, spa, concierge, and more.
5. With the support from HR Department to manage and motivate a diverse team of staff members, including recruitment, training, performance evaluations, and professional development.
6. To be overall responsible for all aspects of Health and safety with the operations. To actively promote a safe working environment on day-to-day basis.
7. Implement and enforce policies and procedures to maintain consistency and excellence in service delivery across all departments
8. Monitor and manage departmental budgets, expenses, and financial goals, while seeking opportunities to optimize operational efficiency.
9. Oversee cleanliness, maintenance, and aesthetics of the hotel's facilities to ensure they meet or exceed the Gran Melia hotel's brand and standards.
10. Collaborate with senior management to contribute to strategic planning, goal - setting, and initiatives that drive the hotel's growth, reputation, and profitability.
11. Address guest concerns, comments, and feedback promptly and professionally, taking proactive measures to resolve issues and ensure guest satisfaction.
12. Stay up to date with industry trends, market demands, and competitor activities to make informed decisions and maintain a competitive edge.
13. To optimize and organize the manning as per the work needs ensuring it is dimensioned and correctly sized for developing all outlet tasks. To carry out accurately administrative control of the shifts, absences, annual leaves, sick leaves, replacement of Public Holiday and Days of as per hotel policy
14. To be fully committed to undertaking regular appraisals, in conjunction with HR Director. To take any relevant action towards all operational problems identified through the evaluation, ensuring consistently of the standards are maintained at all times and high standard in customer services.
15. Lead emergency preparedness and health and safety initiatives, ensuring staff and guests are well-informed and secure.
16. Foster a positive and inclusive work environment, promoting teamwork, open communication, and a commitment to the hotel's values.
17. Prepare and present reports on operational performance, guest satisfaction, and other relevant metrics to management.
18. To pay special attention to the talented manning in the department and in collaboration with HR Department, to create personal development career plan, thinking strategically for the department needs also in future and sustainable continuity, ensuring pleasant and efficient work environment targeting excellence.
19. To understand and share with all departments, QPI and