Customer Interaction Manager

**Descriptions**: Hands-on experience in ensuring customer satisfaction and long-term engagement with a company's products or services **Qualifications**: Final year student in Marketing/Management/IT or related fields Previous experience in customer service roles, even in IT or Airlines, can be valuable Strong verbal and written communication skills to...

**Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...

**Responsibilities**: - Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. - Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. - Track interactions in CRM - Record customers interactions in...

The Customer Call Operations Supervisor is responsible for overseeing all aspects of customer call interactions, managing both inbound and outbound calls, and ensuring the effective use of the Genesys platform for optimal customer service. This role focuses on providing high-quality support, achieving operational efficiency, and enhancing customer...

**Objectives of the Position**: - Manage OTC interfaces with customer efficiently and effectively - Contribute to better performance of Customer Order Management (OTC process) **Main Areas of Responsibilities and Key Activities**: - Perform Customer Order Management process & monitoring, ensure all order processed correctly and meet customer satisfaction,...

**Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...

**Objectives of the position**: - Manage OTC (Order To Cash) interfaces with customer efficiently and effectively. - Contribute to better performance of Customer Order Management (OTC process). **Main Responsibilities & Key Activities** - Perform Customer Order Management process & monitoring, ensure all order processed correctly and meet customer...

**Qualifications**: - Strong interpersonal and communication skills. - Minimum 1 year of experience in customer service or related field, ideally with face-to-face complaint handling experience. - Bachelor's degree in a relevant field is preferred. - Customer-focused mindset and ability to remain calm and professional in challenging situations. - Excellent...

The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...

**What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

As a CRM Lead, you will play a crucial role in managing and optimizing our customer relationship management processes. You will be responsible for ensuring that our customers have a positive experience throughout their journey with Moladin. This includes overseeing customer interactions, analyzing data, and implementing strategies to drive customer...

**JOB RESPONSIBILITIES**: - Manage large amounts of incoming chats/phone calls - Generate sales leads - Identify and assess customer’s needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate,valid and complete information by using the right...

**What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...

Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues - Track the progress of resolution and provide regular updates for follow-up actions and incident status - Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users...

Requirement: - Lead & nurture team members to be able to achieve target - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods / tools - Handle customer...

NH Korindo Sekuritas Indonesia is seeking a dedicated and customer-oriented individual to join our team as a Customer Care and Services Staff. As part of our Customer Care and Services team, you will play a vital role in ensuring that our clients receive exceptional service and support. **Key Responsibilities**: - **Client Communication**: Act as the...

The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers. **Job Interactions & Interface**: This role interacts with cross-functional teams: BD, Operations,...

Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

Handle all incoming call - Identify and assess customers’ needs to achieve satisfaction - Keep records of customer interactions, process customer accounts and file documents - Build sustainable relationships and trust with customer account through open and interactive communication - Assist administrative operational needs - Preparing daily report of...