IT Customer Success

1 month ago


Jakarta, Indonesia MileApp Full time

Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization
- Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities
- Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not always required)
- Minimum 1 year of prior experience in IT Support, IT Customer Support, or equivalent
- Experience creating and maintaining support documentation and knowledge bases
- Excellent verbal and written communication skills to effectively interact with customers
- Ability to understand and address customer concerns with patience and empathy
- Strong analytical skills to identify, diagnose, and resolve issues
- Ability to work effectively as part of a team
- Willing to work with night shift

MileApp is a field operations management system that helps optimize businesses and make them more efficient. With features like a no-code mobile app builder, route optimization, automated reports, data mapping and visualization, MileApp can effectively manage field workers such as drivers, field sales, canvassers, technicians, and surveyors.



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