Customer Success Manager

12 hours ago


Jakarta, Indonesia PT Gohire Impian Indonesia Full time

**Company Overview**
Our client is a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

**Job overview and responsibility**
- Sustain business growth and profitability by maximizing the value
- Analyze customer data to improve customer experience
- Provide technical support to customers or provide training on their products
- Help customers plan and understand the best ways to utilize products based on the customer’s business needs or business plans
- Establish policies the entire staff can adhere to so all customers receive the same quality of service.
- Streamline and improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development
- Manage and supervise the Customer Success Team

**Required skills and experiences**
- At least 4-5 years of Customer Success (CS) experience
- At least 1-2 years of experience as a CS Manager / Team Lead
- Bilingual: Proficient in English and Fluent Bahasa ID
- Demonstrated experience in handling Enterprise and Mid-Market clients (ID-based and overseas)
- Strong knowledge of Customer Success processes
- Lead by example in current or past role/s
- Competitive net salary and generous incentives/bonuses
- Company private insurance
- Remote work (WFH) with flexible working hours
- Team building activities
- Dynamic and fun working environment

**Salary**: Rp15,000,000 - Rp25,000,000 per month

**Education**:

- S1 (preferred)



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