Customer Success Manager

3 months ago


Jakarta, Indonesia f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
Sounds interesting? Read on

What You’ll Do:
- Ensure the success of F5 Low Touch Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.- Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.- Help customers consistently achieve their business outcomes following the Low Touch Digital Processes.- Monitor adoption and utilization trends, providing recommendations based on risk and business needs.- Conduct periodic customer health checks to assess satisfaction and take action to ensure high retention rates.- Identify renewal risks and collaborate with internal teams for successful renewals.- Drive customer retention through digital and low touch motions, demonstrating the value of products and services.- Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.- Collaborate with your peers to find opportunities to improve the low touch customer journey

What You’ll Bring:
- Hold a Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).- Showcase 3+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.- Customer obsession with a passion for ensuring customers’ success while balancing business needs.- Experience in a customer-facing role involving SaaS solutions.- Proven ability to quickly learn new technologies.- Prior experience in a customer success/account management role.- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.- Customer-focused approach and consultative engagement style.- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.- Experience with F5 products a plus.- Excellent communication skills, including issue tracking, triaging, and crisis management.- Deep knowledge of the Customer Success industry.- Ability to travel up to 10% of the time.- Proficiency in English is required.

What You’ll Get:
- Hybrid working mode- Career growth and development opportunities- Recognitions and Rewards- Employee Assistance Program- Competitive pay,- comprehensive benefits
- , and cool perks- Culture of Giving Back-
- Dynamic- Diversity & Inclusion
- Interest Groups

LI-BH1

Equal Employment Opportunity

.



  • Jakarta, Indonesia McEasy Full time

    **Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...


  • Jakarta, Indonesia Cira Apps Ltd Full time

    **About us**: Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise...


  • Jakarta, Indonesia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Jakarta, Indonesia Curv Group LLC Full time

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...


  • Jakarta, Indonesia Crimson Education Full time

    **Our Mission** Creating the Education system for the 22nd Century. **Our Vision** Building the Leaders of Tomorrow. **What this role is responsible for**: The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...


  • Jakarta, Indonesia Cisco Systems Full time

    **What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Jakarta, Indonesia Adjust Full time

    Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...


  • Jakarta, Indonesia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Jakarta, Indonesia Sopro Full time

    **Job description** With offices in Brighton, Skopje and Miami, plus a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started eight years ago, and we continue to operate at the cutting edge. Our technology, data,...


  • Jakarta, Indonesia SAP Full time

    **Requisition ID**:398543** **Work Area**:Sales** **Expected Travel**:0 - 100%** **Career Status**:Graduate** **Employment Type**:Regular Full Time** **Career Level**:T2** **Hiring Manager**:Anette Karlsson** **Recruiter Name**:Jini Perera** **Additional Locations**: What we offer We help the world run better. Who you’ll become As a part of joining the...


  • Jakarta, Indonesia FinAccel Full time

    FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...


  • Jakarta, Indonesia Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Jakarta, Indonesia EIS Group Full time

    **Description**: - Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities - Help customers consistently achieve their business outcomes following the Low touch Digital Processes - Monitor adoption and...

  • Customer Success

    3 weeks ago


    Jakarta, Indonesia PT SPC Full time

    Berinteraksi dengan key merchants, membantu menyelesaikan problem dan menjawab pertanyaan - Secara proaktif dapat menemukan dan memperbaiki permasalahan yang dapat memengaruhi kepuasan atau retensi customer - Identifikasi peluang untuk cross-selling dan up-selling dengan merekomendasikan produk atau layanan tambahan yang sesuai dengan customer - Identifikasi...


  • Jakarta, Indonesia Cloudera Full time

    Business Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...


  • Jakarta, Indonesia Kredivo Group Full time

    What you will do: - Analyse how to grow Transaction with the merchant/partner - Liase & day to day management with merchant/partner - Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Provide merchant...


  • Jakarta, Indonesia Microsoft Full time

    **Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...


  • Jakarta, Indonesia ByteDance Full time

    Lark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Customer Support**: Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly. Maintain a high level of customer satisfaction by delivering professional and friendly service. **Account Management**: Support the Customer Success team in managing employer accounts. Monitor client...