Customer Success Manager

2 months ago


Jakarta, Indonesia f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
Sounds interesting? Read on

What You’ll Do:
- Ensure the success of F5 Low Touch Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.- Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.- Help customers consistently achieve their business outcomes following the Low Touch Digital Processes.- Monitor adoption and utilization trends, providing recommendations based on risk and business needs.- Conduct periodic customer health checks to assess satisfaction and take action to ensure high retention rates.- Identify renewal risks and collaborate with internal teams for successful renewals.- Drive customer retention through digital and low touch motions, demonstrating the value of products and services.- Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.- Collaborate with your peers to find opportunities to improve the low touch customer journey

What You’ll Bring:
- Hold a Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).- Showcase 3+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.- Customer obsession with a passion for ensuring customers’ success while balancing business needs.- Experience in a customer-facing role involving SaaS solutions.- Proven ability to quickly learn new technologies.- Prior experience in a customer success/account management role.- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.- Customer-focused approach and consultative engagement style.- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.- Experience with F5 products a plus.- Excellent communication skills, including issue tracking, triaging, and crisis management.- Deep knowledge of the Customer Success industry.- Ability to travel up to 10% of the time.- Proficiency in English is required.

What You’ll Get:
- Hybrid working mode- Career growth and development opportunities- Recognitions and Rewards- Employee Assistance Program- Competitive pay,- comprehensive benefits
- , and cool perks- Culture of Giving Back-
- Dynamic- Diversity & Inclusion
- Interest Groups

LI-BH1

Equal Employment Opportunity

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