Customer Success Engineer

3 months ago


Jakarta, Indonesia EIS Group Full time

**Description**:

- Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities
- Help customers consistently achieve their business outcomes following the Low touch Digital Processes
- Monitor adoption and utilization trends, providing recommendations based on risk and business needs.
- Conduct periodic customer health checks to assess satisfaction and take action to ensure high retention rates.
- Identify renewal risks and collaborate with internal teams for successful renewals.
- Drive customer retention through digital and low touch motions, demonstrating the value of products and services.
- Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.
- Collaborate with your peers to find opportunities to improve the low touch customer journey

**Requirements**:

- Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).
- Showcase 2-3 years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.
- Customer obsession with a passion for ensuring customers’ success while balancing business needs.
- Experience in a customer-facing role involving SaaS solutions.
- Proven ability to quickly learn new technologies.
- Prior experience in a customer success/account management role.
- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.
- Customer-focused approach and consultative engagement style.
- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.
- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.
- Experience with F5 products a plus.
- Excellent communication skills, including issue tracking, triaging, and crisis management.
- Deep knowledge of the Customer Success industry.
- Ability to travel up to 10% of the time.
- Proficiency in English is required.



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