Customer Solutions Specialist
4 days ago
**Position Snapshot**
Location: Head Office, Jakarta
Full Time
- Permanent Employment
**Position Summary**
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
Be a force for good with Nestlé Indonesia by playing the role as Customer Solutions Specialist - Pricing and Reporting, you will be responsible for create and maintain pricing components and provide guidance for the day-today operations related to pricing and promotions. Act as Order to Cash Master Data Standard Coordinator, ensuring both GLOBE Data Management Data Standard as well as Global Supply Chain Standard data compliance to be aligned with business requirements. To provide timely and accurate Order to Cash performance report.
**A day of life of.**
- Provide on request, technical guidance (advice and simulation) for the day-to-day operations related to pricing setup ensuring accurate and efficient execution
- Process and validate price setup request from all price owners and maintain pricing conditions, rebates and provisions in SAP
- Manage mass pricing updates and facilitate hand off to ensuring this is done accurately and in the timeline required by requestor
- Support price owners understanding of tools and reporting available to encourage use of self-service functionality (i.e. accrual reporting, pricing simulation tool)
- Lead and support process optimization initiatives on all pricing components in order to reduce pricing validation errors and claims as well as improve invoice accuracy in the Order to Cash process.
- Participation in relevant operational reviews to raise opportunities and prompt actions by Price Owners related to pricing setup - to include proactive alerts when master data changes (e.g. new customer, new materials) & periodic rate updates (e.g. annual contracts)
- Escalate to sales controlling any recurring promotional setup opportunities impacting the Order to Cash process and KPIs
- Design price list template in collaboration with sales team to facilitate future self-service updates.
- Generate timely order to cash report in weekly and monthly basis
- Analyse reports and drive for COF improvement by giving feedback to concerned parties and exploring possibility to reduce pending dispatch, cancel/rejection and no stock.
**What will make you successful?**
- Minimum bachelor’s degree from any major or Industrial Engineering Background would be preferable
- 2-3 years of operational experience in Order-to-Cash. Specialization in: Demand Capture & Order Filtering, Stock Allocation & Order Optimization, Billing & Pricing, Logistics
- Experience of program management
- Experience of working with senior management
- Leading and coaching problem-solving activities (basic, intermediate and complex problem-solving methodologies)
- Proficient in SAP and Trade Management System
- Experience in role/s where compliance and adherence to strict rules and principles are a very important part
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