Sales Administration Support

2 days ago

Denpasar, Indonesia Myshrine studios Full time

**Responsibilities**:
**Sales Support**:

- Assist the sales team in managing customer inquiries, quotations, and order processing related to interior design and architectural services.
- Coordinate sales-related activities, including client meetings, presentations, and follow-ups.
- Prepare and distribute sales-related documents, such as proposals, contracts, and project specifications.

**Customer Relationship Management**:

- Maintain customer databases and ensure accurate and up-to-date customer records for interior design and architectural projects.
- Respond to customer inquiries and provide timely and professional assistance, demonstrating a strong understanding of our design offerings.
- Build and maintain strong customer relationships through effective communication and service, fostering client loyalty and satisfaction.

**Project Coordination**:

- Collaborate with the design and project management teams to ensure seamless coordination and the seamless onboarding of interior design and architectural projects.
- Assist in scheduling projects, coordinating of site visits, and managing presales timelines to meet client expectations.

**Sales Reporting and Analysis**:

- Generate sales reports and analyse sales data specific to interior design and architectural projects to identify trends, opportunities, and areas for improvement.
- Manage and update the company's sales dashboard with real-time data and performance metrics related to interior design and architectural sales activities.

**Administrative Support**:

- Provide administrative support to the sales team, including scheduling appointments, organizing meetings, and managing correspondence related to interior design and architectural projects.
- Maintain sales-related documentation and files, ensuring accuracy and accessibility for internal reference and client communication.

**Customer Service Excellence**:

- Deliver exceptional customer service by addressing customer inquiries and concerns promptly and professionally, with a focus on interior design and architectural solutions.
- Ensure a positive customer experience throughout the sales process for interior design and architectural projects, from initial inquiry to project completion.

**Social Media Coordination**:

- Assist in coordinating social media content creation and scheduling in collaboration with the marketing team, focusing on interior design and architectural projects and achievements.
- Monitor social media channels for customer inquiries and engagement related to interior design and architecture, forwarding relevant queries to the sales team for follow-up.

**Qualifications**:

- Proven experience in a sales support or administrative role, preferably in the interior design or architectural industry.
- Passion for interior design and architecture, with a strong understanding of design concepts and terminology.
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Bachelor’s degree in business administration, Marketing, Interior Design, Architecture, or a related field is preferred.
- Excellent verbal and written English skills.

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