Reservation Program Administrator

6 days ago

Denpasar, Indonesia Wyndham Destinations Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**PRIMARY OBJECTIVES**:
At Travel + Leisure our vision is to put the world on vacation. In your position as the Reservation Program Administrator, you will be responsible for maintaining accurate resort inventory for Club Wyndham Resorts within multiple systems including but not limited to IRIS, Merlin and SiteMinder, to ensure the smooth operation of daily procedures within Club Guidelines for the Developer Rental Program

**PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)**
- Thorough understanding of company/department policies and procedures, in particular Club Wyndham South Pacific and Club Wyndham Asia guidelines and regulations (per Governing Documents)
- A complete understanding of hotel/resort inventory and reservations. Ability to manage hotel/resort inventory within a reservations program
- Managing the room allotments within multiple hotels/resorts to support the Developer Rental program and club, including room release-back
- Report on credits required for inventory and create supporting transactions to back movement of inventory (deposit and withdrawal)
- Liaising with other relevant stakeholders in relation to managing Developer Rental Inventory
- Month-end reporting to support fax pool reporting
- Accurate preparation, analysis and distribution of daily, weekly and monthly reports
- An understanding on how to manually book/amend/cancel/manage reservations between multiple systems including but not limited to Opera, IRIS, SiteMinder and OTA Extranets and cross check between each system
- Attend relevant training as required in relation to the role
- Carry out other tasks as may reasonably be requested by the Revenue Manager, Revenue Analyst, Director of Revenue & Distribution and other supporting roles where necessary
- Be able to support the Reservations Assistant when required
- Report any unsafe practices, incidents or accidents on the appropriate forms to the OH&S Consultant immediately
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Ability to effectively carry out the above duties and make sound decisions in the best interest of the property with mínimal assistance
- Ability to determine areas within the business that can be improved upon in order to achieve effective yield
- Confidence and leadership in role to put forward new initiatives and strategies that will improve on each hotels performance

**KEY POSITION CRITERIA**:

- Ability to work with other divisions & managers within the company
- Ability to effectively communicate in English, both verbally & in writing
- Exceptional attention to detail
- An understanding of the Hospitality and Property Industries (preferred Hotel experience)
- Advanced skills in Microsoft Word, Excel and PowerPoint.
- Excellent time management, organization & presentation skills

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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