Vacation Advisor Idn

6 days ago


Denpasar, Indonesia Marriott Vacations Worldwide Full time

Assisting 'live' verification for bookings submitted from Package/Day Teams.
- Responsible for slot allocations and schedules.
- Perform Quality Assurance checks during verification calls to eliminate incident reports.
- Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints.
- Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.
- Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
- Answer guest questions about property facilities/services.
- Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus.
- Supports with the development and mentoring of other Marketing Team members as requested.
- Performs other duties as assigned.

**Key Performance Indicators**(Note that specific targets may vary accordingly to current business strategy)**:

- Associate will be monitored twice a period and must achieve 90% proficiency.
- Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
- Associate must not exceed 8 hours per tour.
- Associate must not fall below a 55% gross book to show rate in a given period.
- Associate's productivity should not fall below other standards as defined by management.
- Verify all packages sold by the Australian Call Centre Telemarketing unit
- Undertake administrative process of packages where applicable
- Activate current open dated pipeline of packages into available dates and tour slots

CANDIDATE PROFILE
- Excellent written and oral communicative, verbal and non-verbal listening skills.
- Fluent in English and a second language as required.
- Positive and enthusiastic attitude.
- Presents a professional and knowledgeable image.
- Ability to represent MVCI in a courteous, enthusiastic and diligent manner.
- Proven experience using persuasive techniques
- Experience in direct marketing or promotional sales will be advantageous.
- Proven ability to work in a team environment and interact with all levels of the organization.
- Working knowledge of Microsoft Excel and Word
- Patience and understanding, especially with any language related barriers.
- Must be able to handle a flexible work schedule which will include weekends and evenings
- Experience in high volume, fast-paced, results oriented business environments.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


  • Vacation Advisor Idn

    2 weeks ago


    Denpasar, Indonesia Marriott Vacations Worldwide Full time

    Assisting 'live' verification for bookings submitted from Package/Day Teams. - Responsible for slot allocations and schedules. - Perform Quality Assurance checks during verification calls to eliminate incident reports. - Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any...

  • Vacation Planner

    2 weeks ago


    Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **Building and Maintaining Customer Base** - Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. - Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and...

  • Vacation Planner

    6 days ago


    Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **Building and Maintaining Customer Base** - Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. - Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    JOB SUMMARY The Quality Control Advisor II’s responsibilities include ensuring the Gallery Sales Team attains defined sales targets; financial and fiscal management; recruitment, development and retention of Sales Gallery Associates; external and internal customer satisfaction; and maintaining a positive community relationship. The key management...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **JOB SUMMARY** Contribute to the success of the organization and site by effectively using Quality Control Advisor processes. The role is to use their experience to provide recommendations based on individual needs and preferences of each potential owner and follow through with the Quality Control Advisor contract process to ensure that all required...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **JOB SPECIFIC TASKS** - Back end Support a team of telemarketers from the call center and local marketing. - Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking. - Charging using EBC system for packages, vouchers, and any upgrades. - Maintain log record for charging, refund, voucher etc. - Maintain log...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **JOB SUMMARY** Manage the Confirmers and Administration team and assist the call center management to increase the overall performance of the department. When you work with your teammates, remember to have open communication, respect, show them your commitment to the team, and try your best to be adaptable to all situations. If everyone on the team makes...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **CORE WORK ACTIVITIES** **Policies and Procedures** - Maintain confidentiality of proprietary materials and information. - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company...

  • Sales Executive

    2 weeks ago


    Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **Building and Maintaining Customer Base** - Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. - Follow up on referrals/leads from owners. - Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions,...


  • Denpasar, Indonesia Marriott Vacations Worldwide Full time

    **Job Description Summary** - Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to...