Reservation & Operation Fit Officer

2 days ago


Denpasar, Indonesia Happy Trails! Asia Full time

Happy Trails Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful **RESERVATION & OPERATION FIT OFFICER**to join our growing and expanding company.

**Requirement**:

- Minimum of 1 year of experience in Inbound Tour Operator or related fields. Fresh graduates are welcome to apply.
- Good command of English both written and spoken.
- Knowledge of reservation and operational principles.
- Familiarity with domestic travel destinations.
- Tech savvy with high understanding of computer programs (such as Ms Office, Excel)
- Ability to prioritize, and work effectively in a fast-paced environment.
- A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.
- Strong problem-solving abilities, good communication and customer service skills.
- Highly organized, detail-oriented, with the ability to prioritize tasks.
- Based in Bali

**What you’ll be doing**:
As a Reservation & Operations FIT Officer, you will play a crucial role in ensuring seamless reservations and operations for FIT (Free Independent Traveler) bookings. Your responsibilities will include managing bookings, coordinating with suppliers, and supporting operations to deliver exceptional service. Key tasks include, but not limited to:

- Ensure all FIT reservations are accurately entered and updated in the internal reservation system.
- Coordinate with suppliers for timely confirmations, availability, and special requests.
- Monitor and follow up on pending bookings to avoid delays or disruptions.
- Respond promptly to customer inquiries or complaints to maintain high service standards.
- Maintain positive and effective communication with the FIT team, customers, and suppliers to foster trust and smooth operations.
- Coordinate the scheduling of cars and drivers for client transfers or tours.
- Assist with specific tasks or projects as assigned by the HOD, ensuring deadlines and quality standards are met.
- Identify areas for improvement in reservation and operations processes and propose solutions to enhance efficiency.
- Maintain good relations and effective communications with tour operators, customers, and suppliers.

**Benefits**:
At Happy Trails Asia, we embrace a ‘people first’ philosophy, fostering an exceptional company culture.

You will enjoy:

- A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
- An inspiring work atmosphere that encourages collaboration and personal growth.
- Opportunities to connect with diverse colleagues in a positive and dynamic environment.
- Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
- 12 days annual leave increasing to 19 days.
- Competitive company salary & benefits package.
- BPJS Kesehatan, BPJS Ketenagakerjaan.
- Company events/outings.
- All taxes are covered.
- And more.

Recruitment Process:

- Recruiter Interview
- User Interview
- Mgt Interview
- Background Checking
- Offering

Good Luck

Ability to commute/relocate:

- Denpasar: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound Tour Operator: 1 year (preferred)
- Reservation: 1 year (preferred)

**Location**:

- Denpasar (preferred)

Application Deadline: 02/14/2025



  • Denpasar, Indonesia Concord Services Bali Full time

    An Inbound Destination Management company, is seeking a Dynamic and Experienced **Operations & Reservations Manager** If you are passionate about the Travel Industry and, Have Exceptional Leadership Skills, and Thrive in a Fast-Paced Environment, we’d love to hear from you! **OPERATIONS & RESERVATIONS MANAGER REQUIREMENTS**: - Fluency in English...

  • Reservation Agent

    2 weeks ago


    Denpasar, Indonesia Kanaan Hospitality Full time

    Supported and operated under Kanaan Holding, **Kanaan Hospitality** is Bali based hospitality management which brings a profundity of advancement and the board, guaranteeing the property’s vision is consolidated into the plan and activity. **Requirements**: - At least 2 years experience in reservations, customer service or hospitality. - Familiarity with...


  • Denpasar, Indonesia Cove Eco Resort Full time

    Cove Eco Resort Raja Ampat that located in Pulau Yeben, Kepulauan Raja Ampat is looking for Reservation Specialist and Admin. This position **will be based in Bali**with the possibility to travel to the resort in Raja Ampat and work directly with the owners. **Responsibilities**: - Coordinating with travel agencies to ensure that all reservations are...

  • Reservation Attendant

    2 weeks ago


    Denpasar, Indonesia Komodo Resort Full time

    **Komodo Resort**is seeking a detail-oriented and customer-focused Reservation Attendant to join our team. As a Reservation Attendant, you will be responsible for managing reservations and ensuring smooth communication between guests and the resort. **Key Responsibilities**: 2. Assist guests in selecting suitable accommodations and activities based on their...


  • Denpasar, Indonesia PT. LMWS - Isla Indah Retreat Full time

    _**We are seeking suitably qualified individuals (Full-time) to join us as**:_ **E-COMMERCE RESERVATION** Requirements: - Female/Male - Have min. 2 year experiences - Have ability to operate Ms. Office - Proven customer support experience or experience as a client service representative - Customer orientation and ability to adapt/respons to different...


  • Denpasar, Indonesia Fashion Hotel Legian, Bali Full time

    As a Front Office Supervisor you will be responsible for overseeing the daily operations of the front office department, ensuring exceptional guest service and efficient check-in/check-out processes. You will supervise and train front office staff, manage reservations, handle guest inquiries and complaints and running night audit. Application Deadline:...


  • Denpasar, Indonesia impi Management Full time

    We are seeking a proactive and dedicated Front Office Manager to be assign at **Amnaya Resort Kuta**. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence. **Key...

  • Front Office Manager

    2 weeks ago


    Denpasar, Indonesia impi Management Full time

    We are seeking a proactive and dedicated Front Office Manager to be assigned at **Amnaya Resort Kuta**. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence. **Key...


  • Denpasar, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Operation Staff

    2 weeks ago


    Denpasar, Indonesia Indonature Travel Full time

    **Join Our Team as an OPERATION STAFF in a Leading Travel Agency in Indonesia!** **Responsibilities**: - **Manage and coordinate** hotel, transfer, and other travel service bookings. - Maintain effective **communication**with suppliers. - Use office tools such as Google Sheets and Docs for **organizing and tracking**reservations. - **Collaborate**with...


  • Denpasar, Indonesia ONEderland Enterprise Full time

    **Key Responsibilities**: - Perform basic troubleshooting and minor repairs for electrical, plumbing, air conditioning, and mechanical issues. - Coordinate maintenance, repairs, and inspections with building management and vendors. - Manage office assets, including technical equipment, tools, and infrastructure. - Oversee procurement of supplies, spare...


  • Denpasar, Indonesia EXO TRAVEL INDONESIA Full time

    **Responsibilities**: - Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information; - Advise, create outlines and Travel itineraries for Tour operators/ Travel agents; - Make quotations/proposals and reconfirm bookings with/for overseas agents; - Make reservations with local...


  • Denpasar, Indonesia EXO TRAVEL INDONESIA Full time

    **Responsibilities**: - Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information; - Advise, create outlines and Travel itineraries for Tour operators/ Travel agents; - Make quotations/proposals and reconfirm bookings with/for overseas agents; - Make reservations with local...


  • Denpasar, Indonesia PT. Wisata Alam Sejati Full time

    **Requirements** - Must already be based in Bali - Minimum one year of experience in a Front Office or similar position - At least 12 months of work in one company, proven with a work experience certificate - Proficient in English communication, both spoken and written - Familiarity with **Bookandlink** or other reservation systems is a plus - Strong...


  • Denpasar, Indonesia Destination Asia Full time

    **Job purpose**: Responsible to provide customer support services for in-house clients and future client as well as communicate with agent to assist complain, incident & accidents report and troubleshoot technical problems and provide/address solutions to client and company efficiently ensure excellent service standards and maintain high customer...

  • Front Office

    4 days ago


    Denpasar, Indonesia ZIN Canggu Resort & Villa Full time

    **Deskripsi** **Pekerjaan**: - Menyambut dan melayani tamu yang datang dengan profesional dan ramah. - Mengelola proses check-in dan check-out dengan akurat. - Menangani reservasi dan jadwal kelas atau layanan di ZINFIT, memastikan setiap pemesanan tercatat dengan baik. - Menjaga area Front Office agar selalu rapi dan siap untuk melayani tamu. - Bekerja...


  • Denpasar, Indonesia Destination Asia Full time

    **Job Summary** As a **Leisure Travel Consultant**, you’ll manage client bookings, prepare proposals and quotes, and coordinate with internal teams and business partners to meet client needs efficiently. **Key Responsibilities**: - Respond to client inquiries within 24 hours, prepare proposals, and provide alternate options if needed. - Work with...

  • Marketing Officer

    5 days ago


    Denpasar, Indonesia Bali Jewelry Full time

    Our company, Bali Jewelry, is currently offering an opportunity to join our team as an Marketing Officer. We are seeking someone who will play a vital role in maintaining the smooth day-to-day operations. Qualifications: - Be responsible for the assets allocated for sites both online/offline store - Full understanding of project and products on offer -...

  • Storage Manager

    2 weeks ago


    Denpasar, Indonesia Self Storage Bali by World Safe Service Full time

    The Admin/Storage Manager is responsible for overseeing the daily operations of the storage facility, ensuring excellent customer service, efficient inventory management, and the overall security and maintenance of the facility. This role requires a balance of administrative tasks, customer interactions, and operational management to ensure smooth and...


  • Denpasar, Indonesia impi Management Full time

    **Placement: Corporate Impi Hotels Management** **Job Descriptions**: - Provide leadership and guidance to the Operation Manager at each hotel to ensure consistent performance and guest satisfaction - Develop, implement, and oversee corporate-level operational strategies and standards - Monitor and analyze performance metrics for each property, identifying...