Customer Service Officer for Travel Agent

2 weeks ago


Denpasar, Indonesia Destination Asia Full time

**Job purpose**:
Responsible to provide customer support services for in-house clients and future client as well as communicate with agent to assist complain, incident & accidents report and troubleshoot technical problems and provide/address solutions to client and company efficiently ensure excellent service standards and maintain high customer satisfaction.

**Key Responsibilities**:

- Assist Customer Service Manager & Reservation/Leisure & Operations Team to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Offer optional tour for designation agent
- Support for Health & Safety committee, Blue Team and another committee to support operational company.
- Coordinate with all concerned departments to ensure that all services will run smoothly
- Provide all necessary report to management

**Required Skills**:

- Computer literacy in Microsoft Office
- **Good command of English both written and spoken**:

- **Available to join immediately**:

- Knowledge of Indonesia tourism products
- Ability to work under pressure within tight specific deadline
- Service minded
- Ability to work as a team
- Attention to detail
- Good negotiation skill
- Strong administration skill with ability to priorities and follow up
- Strong Interpersonal communication skills.
- Problem analysis and problem solving.
- Organizational skills and customer service orientation.
- Initiator

Application Question(s):

- Are you able to join immediately?

**Education**:

- D1-D4 (preferred)

**Experience**:

- Customer Service in hospitality industry: 1 year (required)

**Language**:

- English (required)

**Location**:

- Denpasar (required)



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