Reservation and Leisure Agent

3 weeks ago

Denpasar, Indonesia Bali Staff Solutions Full time

A Travel Agency in Sanur, Bali is looking for a talented and enthusiastic Reservation and Leisure Agent (Full time)

Responsibilities:

- Handle client inquiries regarding reservations as well as ensuring all queries are replied to within 24 hours
- Prepare proposals, itineraries and quotations offer alternative hotels or products for special deals or in cases of unavailability
- Follow up on confirmations, amendments or cancellations
- Coordinate with business partners (E.G., hotels, airlines, trains, bus, ship operators, suppliers, etc) to make reservations according to client requirements
- Monitor and update cancellations or amendments to bookings as well as ensuring all booking details are accurate
- Input reservation data into the system as well as ensuring all information is up
- to-date and correctly entered
- Collaborate with various departments to ensure smooth execution of services
- Manage pre-payments or deposits for clients without credit arrangements and liaise with the Accounting Department for payment processing
- Tailor-make high-end travel/tour packages as well as creating costings for custom packages to meet client needs
- Indonesian citizen
- Excellent in written and spoken English communication
- Proven at least 1 year of experience working as a Reservation and Leisure Agent or in a similar role
- Diploma degree in any field
- In-depth knowledge of Indonesia's tourism products, particularly Bali, Raja Ampat, Labuan Bajo and Jogja
- Ability to work under pressure and meet tight deadlines Service-minded approach with strong customer focus
- Excellent administration skills and attention to details
- Strong teamwork skills with the ability to work well with others
- Good negotiation skills for handling partnerships and deals
- Experience in costing travel packages is required

COMPETITIVE SALARY

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