Reservation Specialist

Cove Eco Resort Raja Ampat that located in Pulau Yeben, Kepulauan Raja Ampat is looking for Reservation Specialist and Admin. This position **will be based in Bali**with the possibility to travel to the resort in Raja Ampat and work directly with the owners.

**Responsibilities**:

- Coordinating with travel agencies to ensure that all reservations are confirmed and are in accordance with the agency’s policies
- Interacting with customers to answer questions about rates, special offers, or other topics related to their travel plans
- Answering questions from customers about available accommodations, special offers, and other questions about travel plans
- Reviewing and updating information in the reservation systems
- Preparing reports detailing sales activity or other relevant information related to reservations
- Obtaining payment from customers for reservations made over the phone or online
- Coordinating with airlines, hotels, car rental agencies, cruise lines, etc. to ensure that reservations are fulfilled properly
- Maintaining customer records such as contact information, travel history, and preferences

**Qualifications**:

- Work experience: 2 years in the same positions in the hospitality industry
- Diploma in Hospitality Management
- Fluent in English both oral and written
- Tech savvy with high understanding of computer programs (such as Ms Office)

Application Question(s):

- How much is your expected salary?

**Education**:

- D1-D4 (required)

**Experience**:

- reservation agent in hospitality industry: 2 years (required)

**Language**:

- English (required)