Customer Success Intern

7 months ago


Jakarta, Indonesia 99.co Full time

**Tanggung Jawab Utama**:

- Call Agent:

- Mengumpulkan data NIB melalui call kepada agent independent.
- Memberikan penjelasan pengertian NIB dan apa fungsinya.
- Menganalisis data untuk mengidentifikasi kebutuhan atau kesulitan dari setiap agen independent tersebut serta memberikan solusi yang terbaik kepada agent.
- Pelatihan dan Bimbingan:

- Memberikan bimbingan kepada agent independent untuk membuat NIB pada link OSS kemendag RI.
- Penyediaan Solusi:

- Menyediakan solusi bagi agent yang mengalami kesulitan untuk mendaftar atau membuat NIB.

**Target**:
Mendapatkan data NIB Agent
- Mencapai jumlah target panggilan
- Mendapatkan jumlah target NIB
- Mengupdate data agent secara reguler (daily, weekly)

Kualifikasi:

- Pengalaman dalam peran layanan pelanggan atau customer success.
- Kemampuan komunikasi yang luar biasa baik secara lisan maupun tertulis.
- Kemampuan analitis untuk mengumpulkan dan menganalisis data pelanggan.
- Keahlian dalam membangun hubungan yang kuat dengan pelanggan.
- Kemampuan bekerja secara kolaboratif dengan tim internal.



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