Lead Customer Success
4 months ago
**Customer Success Rep - International BPO company**
**Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify
**Skill and Experiences**:
- **An experienced chat customer success representative with a minimum of 1 year experience in a similar role**:
- **Quick learner with excellent attention to detail.**:
- **Critical thinkers who can craft bespoke responses and does not fully rely on templated responses.**:
- **Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.**:
- **Excellent troubleshooting and problem-solving skills.**:
- **Team player with ability to work as an individual.**:
- **Strong written and verbal communication skills.**:
- **Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, English (C2). If your native language is German, Portuguese, French, Spanish, Italian, then you also speak English at a B1 level or higher.**:
- **Prior experience with Salesforce case management is a plus.**
**Qualifications**:
- **Provide first level support to unmanaged advertisers placing ads via Ad Studio.**:
- **Manage all queries, requests and feedback received via chat to ensure a timely resolution and an** **overall positive client experience.**:
- **Use critical thinking to craft thoughtful and bespoke responses to customer queries, an**d **supplement with templated responses when needed.**:
- **Identify sales opportunities that can either be passed on to our Sales team, or provide support** **yourself by acting as a consultative partner who thinks outside the box.**:
- **Command & convey key Ad Studio product knowledge to advertisers with accurate detail.**:
- **Leverage internal systems to log issues and escalate technical queries to our internal support teams.**:
- **Work occasional ad hoc support tasks outside of the general chat queue.**
Ability to Commute:
- DKI Jakarta (required)
Ability to Relocate:
- DKI Jakarta: Relocate before starting work (required)
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