Lead Customer Success

5 months ago


Jakarta, Indonesia PEOPLE SEARCH INTERNATIONAL Full time

**Customer Success Rep - International BPO company**

**Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify

**Skill and Experiences**:

- **An experienced chat customer success representative with a minimum of 1 year experience in a similar role**:

- **Quick learner with excellent attention to detail.**:

- **Critical thinkers who can craft bespoke responses and does not fully rely on templated responses.**:

- **Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.**:

- **Excellent troubleshooting and problem-solving skills.**:

- **Team player with ability to work as an individual.**:

- **Strong written and verbal communication skills.**:

- **Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, English (C2). If your native language is German, Portuguese, French, Spanish, Italian, then you also speak English at a B1 level or higher.**:

- **Prior experience with Salesforce case management is a plus.**

**Qualifications**:

- **Provide first level support to unmanaged advertisers placing ads via Ad Studio.**:

- **Manage all queries, requests and feedback received via chat to ensure a timely resolution and an** **overall positive client experience.**:

- **Use critical thinking to craft thoughtful and bespoke responses to customer queries, an**d **supplement with templated responses when needed.**:

- **Identify sales opportunities that can either be passed on to our Sales team, or provide support** **yourself by acting as a consultative partner who thinks outside the box.**:

- **Command & convey key Ad Studio product knowledge to advertisers with accurate detail.**:

- **Leverage internal systems to log issues and escalate technical queries to our internal support teams.**:

- **Work occasional ad hoc support tasks outside of the general chat queue.**

Ability to Commute:

- DKI Jakarta (required)

Ability to Relocate:

- DKI Jakarta: Relocate before starting work (required)



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