Senior Executive, Customer Success
3 months ago
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
- Guide merchant base throughout their customer journey - from onboarding through to repeat orders
- Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
- Monitor delivery shipments from start to finish to ensure successful delivery
- Take ownership of escalated delivery issues and follow problems through to resolution
- Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
- Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
- Educate customers on the most recent updates and enhancements to our products/services
- Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
- Monitor performance and end-to-end movement of deliveries be it across external or internal parties
- Maintain and monitor legal contracts with the customers
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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Senior Customer Success Account Manager
3 months ago
Jakarta, Indonesia Microsoft Full time**Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...
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Customer Success Executive
6 months ago
Jakarta, Indonesia Infobip Ltd Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
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Senior Customer Success Engineer
3 weeks ago
Jakarta, Indonesia Dynatrace Full time**Company Description** As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that...
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Customer Success Executive
2 months ago
Jakarta, Indonesia ALVIGOR SDN BHD Full time**Job Title: Customer Success Executive** **Location**: Remote **Job Overview**: **Key Responsibilities**: - Handle customer inquiries, complaints, and issues with a professional and positive attitude. - Maintain regular communication with customers to ensure they receive ongoing support and guidance. - Collaborate with other departments to ensure...
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Customer Success Executive
6 months ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you will do**: - Member account activation after the sale is complete. - Activate the...
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Customer Success Executive
6 months ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **Responsibilities**: - Member account activation after the sale is complete. - Activate the...
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Customer Success Executive
3 months ago
Jakarta, Indonesia LiveIn Sdn Bhd Full time**Position Overview**: Join our team as a Customer Success** **Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...
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Customer Success Executive
6 months ago
Jakarta, Indonesia Eezee Full timeThe Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers. **Job Interactions & Interface**: This role interacts with cross-functional teams: BD, Operations,...
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Senior Customer Success Executive
4 weeks ago
Jakarta, Indonesia Nielsen Full time**ABOUT THE ROLE** As a Senior Customer Success Executive, you will be using Digital Reach Measurement and Resonance solutions to provide business insights to Advertisers, Publishers, Aggregators and Media Agencies. **ROLES & RESPONSIBILITIES**: - Drive client satisfaction by providing insights and actionable recommendations. - Optimize service-related...
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Customer Success Supervsior
2 months ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...
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Customer Success
2 weeks ago
Jakarta, Indonesia PT SPC Full timeBerinteraksi dengan key merchants, membantu menyelesaikan problem dan menjawab pertanyaan - Secara proaktif dapat menemukan dan memperbaiki permasalahan yang dapat memengaruhi kepuasan atau retensi customer - Identifikasi peluang untuk cross-selling dan up-selling dengan merekomendasikan produk atau layanan tambahan yang sesuai dengan customer - Identifikasi...
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Strategic Customer Success Manager, Indonesia
6 months ago
Jakarta, Indonesia Cloudera Full timeBusiness Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...
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Customer Success Account Manager
6 months ago
Jakarta, Indonesia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
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Customer Success Account Executive/manager
2 weeks ago
Jakarta, Indonesia LittleLives Inc Pte Ltd Full timeAs a Customer Success Account Executive Manager, you are responsible for the adoption,usage and success of a portfolio of clients. This role emphasizes training, onboarding, usage review, support, and troubleshooting to enable customers to realize their goals and maximize their return on investment(ROI). You are the primary customer-facing role, and your...
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Marketing Advisor
7 months ago
Jakarta, Indonesia Kloud Connect Full time**Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...
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Customer Success Manager
4 weeks ago
Jakarta, Indonesia Cira Apps Ltd Full time**About us**: Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise...
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Customer Success Team Leader
6 months ago
Jakarta, Indonesia Eezee Full time**Customer Success Team Leader** **Responsibilities**: - Work closely with the team, motivating and coaching them - Facilitate regular weekly 1 on 1’s and team meetings - Keeping up to date with business development and new product lines - Reporting to the Head of Customer Success - Manage day-to-day line activities, prioritize and make risk/impact...
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Senior Commercial Executive
1 month ago
Jakarta, Indonesia Microsoft Full timeThe **Senior Commercial Executive** is a trusted advisor who leads the design and execution of the customer’s commercial strategy and negotiation, selling the right commercial solution at the right time and ensuring every deal is compliant and profitable for Microsoft. Microsoft’s mission is to empower every person and every organization on the planet...
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Customer Success Manager, Indonesia
4 weeks ago
Jakarta, Indonesia Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Senior Enterprise Customer Success Manager
6 months ago
Jakarta, Indonesia Chaos Full timeAt Chaos Cylindo, we're bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expanding client base and an exciting product suite that includes 3D delivery automation, 360-degree product spins, augmented reality (AR), and much more. Chaos Cylindo is looking for a motivated **Senior...