(Store Saas) Business Improvement Manager
1 week ago
**About the Company**
Our client is a hyper fast-growing startup built by serial entrepreneurs launched first in Indonesia. It is backed by top venture capital firms including Sequoia Capital, Credit Saison, Speedinvest, and other prominent investors and founders like Patrick Walujo (Northstar Ventures, early GoJek investor), Sandeep Tandon (FreeCharge), Nipun Mehra (Ula, Sequoia), and Amrish Rao (Pinelabs, Citrus pay). They also offer a digital solutions to manage accounting, inventory, cash flow and empowers SMEs to take charge and fuel their business growth. Launched in December 2019, they has raised $60 million in funding and got fast traction where we onboarded 5,000,000+ merchants on its platform in the first 16 months since its launch.
Their second product, enabling micro and home industries to digitize their store and capture more customers is offered as well. They help customers to build digital brand identity by having its own online store and providing an easy, safe, hassle-free, and enjoyable online shopping experience for customers. Now they are proud to be chosen by over 6.3+ million users in Indonesia to be their trusted partner in simplifying their cash management and growing their business through the online catalog.
**Responsibilities**:
- Responsible for identifying, prioritizing and managing the merchants in targeted categories
- Build long-lasting customer relationships by understanding the needs through their services features, continuously engage our merchants and listening to their needs, feedback, and stay in close communications
- Map out the key accounts and high potential accounts in the category through different information channels (competitor data, industry data, events, etc.)
- Drive and manage the partnership from end to end - Marketing campaign and promotions design, Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
- Driving growth and Higher ROI: Ensure the partners are growing with you and the company.
- Take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.- Work with our product, operations, and business development teams to make sure merchants have the best possible experience
- Collaborate with internal monetization teams to facilitate cross-selling
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
**Requirements**:
- 3+ years of account management experience from major marketplaces, e-commerce with existing account resources, and experience in account management
- Good understanding of the merchant landscape and consumer demands in the categories
- Good communication and sales skills, good understanding on marketplace seller management
- The ability to manage multiple opportunities simultaneously at various stages of the seller process
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
3+ years of account management experience from major marketplaces, e-commerce with existing account resources, and experience in account management Good understanding of the merchant landscape and consumer demands in the categories Good communication and sales skills, good understanding on marketplace seller management The ability to manage multiple opportunities simultaneously at various stages of the seller process Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills
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