Customer Success Agent

3 days ago


Surabaya, Indonesia PT Jiva Agriculture Indonesia Full time

**Roles & Responsibilities**:

- **Consistently make a good relation with the customer**
- **Follow up with the existing customers to get feedback and understanding of the issue**
- **Communicate with customers to understand their requirements and needs**
- **Introducing to customers related to new product launch, other promotions**
- **Assisting in resolving customer complaints/disputes**

*
Requirements:

- Diploma or equivalent required ; bachelor’s or associate degree is a plus
- Fresh Graduate or Min. 1-year experience in a sales-related role, preferably in telesales
- Excellent interpersonal, communication and negotiation skills
- Fluent in local language (Java), and English ( Intermediate )
- Strong attention to detail
- Willing to be placed at Surabaya

*


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