Customer Experience Specialist

4 days ago


Surabaya ꦱꦫꦧꦪ, Indonesia Ctlyst Full time

Customer Focused Sales Leader: We are seeking an experienced Store Manager to lead and develop our store team, focusing on delivering exceptional customer experiences and driving sales performance. The successful candidate will have a passion for luxury retail, excellent leadership skills, and a proven track record of success.

Key Responsibilities:

  • Client Centricity: Embed a client-centric mindset across the store team, ensuring every client interaction is exceptional.
  • Sales Growth: Drive sales performance through effective merchandising, visual displays, and promotions.
  • Team Development: Lead and develop the store team through effective coaching and mentoring.
  • Product Knowledge: Develop and maintain in-depth knowledge of all product categories and universes carried in the store.
  • Staff Support: Provide regular training and development opportunities to staff to enhance their skills and knowledge.

Requirements:

  • Education: A minimum Diploma 3 or Bachelor degree is required.
  • Experience: 2+ years of experience in the fashion retail industry - medium to luxury.
  • Skills: Strong attention to detail, critical thinking, and a great sense of fashion are essential.
  • Team Management: Excellent ability in team management & development.
  • Role Model: Role model in selling and floor management - training and VM.
  • Presentation: Attractive, confident, with a high level of social and networking skills.

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