Patient Experience Department Head
2 days ago
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Direct message the job poster from BMHS (Bundamedik Healthcare System)
Corporate Talent Acquisition @ BMHS | Certified HR ProfessionalJob Description:
- Develop and implement comprehensive patient experience strategies aligned with organizational goals.
- Identify areas for improvement in patient satisfaction and develop action plans to address them.
- Oversee the collection, analysis, and reporting of patient feedback through surveys, interviews, and other methods.
- Identify trends in patient feedback and communicate findings to relevant stakeholders.
- Develop and implement action plans to address identified issues and improve patient satisfaction.
- Investigate and resolve patient complaints in a timely and effective manner.
- Identify systemic issues contributing to complaints and implement corrective actions.
- Develop and implement patient education materials to improve understanding of healthcare services and treatment options.
- Promote patient empowerment and self-management strategies.
- Track key performance indicators (KPIs) related to patient experience, such as patient satisfaction scores and complaint resolution rates.
- Prepare regular reports on patient experience metrics and share insights with leadership.
- Analyze data to identify opportunities for improvement and measure the impact of patient experience initiatives.
Requirements:
- Bachelor's Degree in Healthcare Management, Hospitality, or related disciplines.
- At least 5 years of experience in the hospitality or healthcare industry, with a focus on customer experience management, patient engagement, or related roles.
- Experience leading or managing teams focused on improving service delivery and patient satisfaction is highly desirable.
- Strong background in customer experience management, with expertise in patient engagement, complaint handling, and service recovery.
- In-depth knowledge of training and development, customer satisfaction metrics, and tools to optimize operational excellence.
- Excellent communication, interpersonal, and problem-solving skills.
- A growth-oriented mindset with the ability to adapt to a fast-paced, dynamic healthcare environment.
- A positive attitude and a passion for improving the healthcare experience for both patients and staff.
- Mid-Senior level
- Part-time
- Customer Service
- Hospitals and Health Care, Hospitality, and Hospitals
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