Ticketing Officer

1 week ago

Bali, Indonesia Private Advertiser Full time 2,000,000 - 4,000,000 per year

Kualifikasi:

  1. Minimal D3 Pariwisata, Perhotelan, atau Administrasi Bisnis; S1 menjadi nilai tambah.
  2. Memiliki sertifikasi GDS (Amadeus/Galileo/Sabre/Abacus) dan/atau IATA/UFTAA adalah syarat utama.
  3. Pengalaman minimal 1–2 tahun di bidang ticketing airlines/travel agent; fresh graduate dengan pelatihan GDS dipertimbangkan.
  4. Menguasai proses fare calculation, reissue, refund, dan BSP transactions.
  5. Teliti, cepat, dan mampu bekerja di bawah tekanan dengan tingkat akurasi tinggi.
  6. Memiliki kemampuan komunikasi profesional, pelayanan pelanggan yang baik, dan orientasi pada hasil.
  7. Terampil menggunakan MS Office, sistem GDS, dan memiliki kecepatan mengetik tinggi (min. 40 wpm).
  8. Menguasai Bahasa Inggris (minimal intermediate); bahasa asing lain menjadi nilai tambah.
  9. Bersedia bekerja dalam shift, akhir pekan, atau hari libur, terutama pada periode keberangkatan tinggi.
  10. Penempatan: Seluruh Indonesia

Tanggung Jawab:

  1. Melakukan pemesanan dan penerbitan tiket penerbangan dengan akurat dan tepat waktu.
  2. Memastikan keakuratan data penumpang, fare calculation, tax breakdown, dan routing.
  3. Mengelola perubahan jadwal, reissue, refund, serta penanganan keluhan pelanggan terkait tiket.
  4. Memantau ketersediaan kursi, tarif, dan jadwal penerbangan untuk memberikan opsi terbaik bagi pelanggan.
  5. Mengelola antrian (queues) dalam sistem GDS, termasuk rebooking, cancellations, dan schedule changes.
  6. Berkoordinasi dengan maskapai, BSP, dan departemen internal untuk memastikan kelancaran proses ticketing.
  7. Menyusun laporan harian penjualan tiket, transaksi BSP, dan aktivitas refund/reissue.
  8. Menjaga standar akurat, efisien, dan service-oriented dalam setiap interaksi dengan pelanggan.

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