Luxury Retail Business Lead

4 days ago


Surabaya ꦱꦫꦧꦪ, Indonesia Ctlyst Full time

Company Overview: At Ctlyst, we are dedicated to building a strong luxury retail brand. As a key member of our team, you will play a vital role in driving sales performance, customer satisfaction, and staff development.

Job Description:

  • Lead the Store Team: You will be responsible for leading and developing the store team through inspiring hands-on management and coaching.
  • Client Relationships: Manage and coach the team into building sustainable client relationships, ensuring that every client is treated according to company policy.
  • Business Growth: Manage and motivate the team to drive the business - create a positive work environment, empower the team, and encourage innovative solutions.
  • Product Knowledge: Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (VM, clienteling, events, etc).
  • Customer Experience: Build a client-centric mindset in-store to ensure the highest level of customer experience and achieve client repurchase objectives.

Requirements:

  • Education: A minimum Diploma 3 or Bachelor degree is required.
  • Experience: 2+ years of experience in the fashion retail industry - medium to luxury.
  • Skills: Strong attention to detail, critical thinking, and a great sense of fashion are essential.
  • Team Management: Excellent ability in team management & development.
  • Role Model: Role model in selling and floor management - training and VM.
  • Presentation: Attractive, confident, with a high level of social and networking skills.

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