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Resolutions Team Manager
1 week ago
The Resolutions Team – PIC will be responsible for:
- Responding to client inquiries related to payouts, providing clarifications, and assisting with issue resolution.
- Assessing client compensation claims, verifying supporting documentation, researching comparable item values (if applicable), and submitting claims to third-party insurance.
- Informing clients about claim approval or denial and providing necessary justifications.
- Overseeing and supporting a small team, ensuring efficiency and accuracy in resolution processes.
- Addressing and escalating complex issues to supervisors or higher management when necessary.
- Preparing and maintaining regular reports on claims, escalations, and payout issues.
- Liaising with supervisors, cross-functional teams, and US higher management to ensure transparency and effective problem-solving.
