Professional Sales Development Opportunity

3 days ago

Jakarta, Jakarta, Indonesia Infinid Indonesia Full time
About Infinid Indonesia

Infinid Indonesia is a leading company in the financial industry, providing innovative solutions for customers. We are committed to delivering exceptional customer experiences and driving business growth through our talented team members.

About the Role

We are currently seeking a skilled Sales Officer to join our team. As a Sales Officer, you will play a crucial role in driving business growth and developing strong relationships with our customers. You will be responsible for leading engagement with customers, meeting and exceeding sales targets, and building strong relationships with clients.

Key Responsibilities
  1. Sales and Customer Engagement
    1. Proactively engage with inbound leads through calls, WhatsApp, and emails to understand their financial needs and guide them toward the best loan solutions.
    2. Meet and exceed sales targets, contributing to both personal and company success.
    3. Develop compelling narratives to showcase how our products can solve real problems and empower customers to achieve their goals.
    4. Drive the sales process from initial contact to closure, ensuring clients receive timely and effective solutions to meet their needs.
    5. Gather valuable insights into customers' goals and challenges, tailoring strategies to deliver personalized financial solutions that help them succeed.
  2. Customer Relationship Management
    1. Build strong, trusting relationships with customers by actively listening and understanding their unique challenges, offering solutions that genuinely improve their lives or businesses.
    2. Gather valuable insights to improve the customer experience and ensure long-term satisfaction, contributing to a more inclusive and effective financial ecosystem.
  3. Process Management
    1. Ensure a seamless journey for customers, collaborating with internal teams to resolve bottlenecks.
    2. Maintain accurate records of all interactions and sales activities in the CRM system.
Requirements
  1. Educational Background
    1. Bachelor's degree (Strata 1) in any field; preference for Economics, Finance, Marketing, Business Administration, or Engineering.
    2. Fresh graduates or candidates with less than 2 years of work experience.
  2. Skills and Competencies
    1. Core Skills
      1. Strong communication skills, with the ability to persuade and influence others.
      2. Natural sales aptitude, with a knack for understanding customer needs and building trust.
      3. Problem-solving skills, with the ability to address objections or concerns creatively and constructively.
    2. Preferred Competencies
      1. Empathy: Can relate to and understand customers' situations, showing genuine care.
      2. Tech-savvy: Comfortable or willing to learn using tools like CRM systems, Office, and communication apps.
      3. Resilience: Maintains energy and positivity even after facing rejection.
      4. Storytelling: Can craft compelling narratives around product features and customer benefits.
  3. Personality Traits
    1. Results-oriented: Driven by targets, with a clear focus on achieving goals.
    2. Energetic and positive: Displays enthusiasm and confidence during interactions.
    3. Cochability: Open to feedback and willing to learn and adapt quickly.
    4. Self-motivated: Demonstrates initiative and the ability to work independently after initial guidance.

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