Director of Merchant Onboarding Strategy
4 days ago
Responsibilities
This Senior Manager will be responsible for creating a positive merchant experience in the onboarding process, collaborating closely with the SMB Region & Enterprise sales team and product team. Key responsibilities include:
- Creating a seamless experience for merchants when onboarding their restaurant or outlet through the merchant app (GoBiz).
- Ensuring onboarding requirements are simple while complying with relevant government and legal regulations.
- Streamlining the onboarding process in the app for easy understanding and completion, ensuring merchants' restaurants show up in GoFood promptly.
- Leading efforts to fix issues and improve processes and products to enhance merchants' satisfaction with the onboarding process, boost conversion rates, and reduce onboarding time.
- Managing feature/product implementation and rollouts.
- Providing insights to product and marketing teams on merchants' issues and sentiment regarding their experiences with the onboarding process.
- Collaborating cross-functionally with product, marketing, sales, and stakeholders to align strategies derived from data-driven analysis and execute plans effectively.
- Delivering regular and ad-hoc impact reports and analyses to leadership.
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Merchant Onboarding Experience Director
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Jakarta, Jakarta, Indonesia GoTo Group Full timeAbout The RoleAs the Merchant Onboarding Experience Senior Manager at GoTo Group, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate closely with the SMB Region & Enterprise sales team to gather feedback as the merchants' guardians, and with the product team who will build...
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Business Development Director
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Jakarta, Jakarta, Indonesia GoTo Group Full timeJob DescriptionThis Senior Manager position requires 6+ years of experience in strategy, project management, or consulting, with strong analytical, business acumen, and problem-solving skills. Key qualifications include:Strong analytical skills to develop frameworks and set priorities.SQL skills preferred but not required.Ability to articulate complex...
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Jakarta, Jakarta, Indonesia Gojek Group Full timeJakartaAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants'...
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Jakarta, Jakarta, Indonesia PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia) Full timeJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the...
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Jakarta, Jakarta, Indonesia Gojek Group Full timeAbout The RoleAs the Merchant Onboarding Experience Senior Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform.You will collaborate closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the product team who will build products &...
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Jakarta, Jakarta, Indonesia GoTo Group Full timeAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians,...
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Jakarta, Jakarta, Indonesia PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia) Full timeOverviewThe Sales Excellence & Merchant Experience team plays a pivotal role in the Food, Ads & Merchants organization at PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia). Our primary objective is to improve business processes, resolve merchant issues, and collaborate with product teams to enhance GoBiz.
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