Senior Manager

5 days ago


Jakarta, Jakarta, Indonesia Gojek Group Full time
About The Team

The Sales Excellence & Merchant Experience team plays a key role in the Food, Ads & Merchants organization.

We support sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.

Our Mission

To drive positive merchant experience in the onboarding process and ensure that merchants' restaurants show in GoFood as soon as possible.

Key Objectives
  • Improve merchants' conversion rate to be onboarded and overall merchant onboarding time.
  • Give insights to product & marketing teams on merchants' issues/sentiment with the onboarding process.


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