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Business Development Director
1 week ago
The Sales Excellence & Merchant Experience team is responsible for improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.
Key ChallengesThe team faces challenges such as ensuring that the requirements for getting merchants onboarded to GoFood are simple while complying with relevant government and legal regulations.
The team must also initiate and lead efforts to fix issues and build/improve processes & products required to improve merchants' satisfaction with the onboarding process.
Key Objectives- Improve merchants' conversion rate to be onboarded and overall merchant onboarding time.
- Give insights to product & marketing teams on merchants' issues/sentiment with the onboarding process.
